6 Steps To Business Process Management Success
posted by Anna Mar, December 06, 2018Want to automate, monitor, measure and continually optimize your business? Business Process Management(BPM) is the management approach to get the job done.
BPM is a continual process of 6 steps.
1. Design
Existing processes and to-be processes are discussed amongst stakeholders and documented.The design includes process flows, roles, notifications and escalations, service level agreements, workflow task user interfaces and task management mechanisms.
Many BPMS have tools to facilitate design — it is also common to document the design using Microsoft office or other office packages.
2. Modelling
Modelling takes the design and considers how the process might operate in different scenarios. This what-if analysis considers real world business conditions. For example:- what if shipping is delayed?
- what if critical personnel call in sick?
- what if the customer cancels their account?
- what if a partner's system goes down?
Modelling is often conducted by a Business Analyst. However, it is critical that the managers who own the process and working level staff be involved in generating the list of what-if scenarios.
What-if scenarios should be ranked according to likelihood and impact. It is not important for the business process to handle unlikely or low impact scenarios.
BPMS often include modelling tools that allow simulation of business scenarios.
3. Implementation
Developers implement the business models. This involves:- creating process flows
- data mapping
- creating user interfaces for workflow steps
- integration with enterprise data sources and systems
- setting up users and roles and associating with process steps.
4. Execution
The new business processes are operationalized. This may involve:- deployment of business processes to the production BPMS
- staff training
- organizational changes to align with new processes
5. Monitoring
Processes are monitored and process metrics are collected.6. Optimization
Process monitoring data is analyzed to determine how well the process performs in real business conditions. The process is continually improved according to the same 6 steps.
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