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9 reasons itil adds value
9 Reasons ITIL Adds Value
posted by Anna Mar, December 25, 2011
If your organization is like most, you've made large investments in Information Technology (IT). The business value you extract from your IT investments depends on how well they're managed.
ITIL is a set of good practices and tools for management of IT services. ITIL helps you to maximize value the value of your IT assets in several ways:
1. Increased Customer Satisfaction with IT servicesITIL is first and foremost about customer satisfaction. Your ITIL processes are built from the ground up on your customer's (internal and external) requirements.
Commitments to customers are formalized, communicated, delivered, measured and continually improved.
2. A Higher Level of Service AvailabilityOrganizations that reach ITIL process maturity enjoy superior service availability.
When your IT services are down — business is disrupted. Improvements in service availability directly translate to higher revenues and reduced costs.
3. IT Efficiency (reduced costs)ITIL can dramatically improve IT efficiency and reduce operational costs. ITIL ensures that standardized methods and procedures are applied to service management processes. It also ensures that organizational knowledge is retained and applied to processes.
Another way that ITIL improves efficiency is with measurement and metrics. When processes and tasks are effectively measured and reported — staff have more incentive to improve efficiency.
4. Improved Time to Market for New ServicesITIL ensures that Change Management processes are efficient. For example, it ensures that roles and responsibilities are well-defined and that everyone's work is measured and reported. ITIL improves organizational efficiency to such a degree that it can dramatically improve time to market for new IT services.
5. Reduced IT RisksThe ITIL Risk Management process identifies, assess and controls IT risks.
6. Business Process EfficiencyIn the past, IT organizations were technology focused. ITIL processes and tools (when they're mature) solve so many technology problems that it frees IT to focus on business value. In other words, ITIL can effect a culture change: from technology to business focus.
7. Reduced IT Security Exposures ITIL Security Management processes can reduce your exposure to IT security threats.
IT security incidents can directly impact business revenue and threaten your organization's reputation.
8. Better Business DecisionsITIL measurement and reporting improves IT transparency and supports strategic decision making.
9. Continuous ImprovementThe ITIL Continual Service Improvement process drives quality and efficiency gains that can contribute to your organization's growth.
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