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ITIL
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ITIL implementation is no cakewalk. ITIL impacts your entire organization — your business, your IT department and your inflight projects.
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The following sample ITIL interview questions vary in difficulty and can be used to interview anyone from your CIO to your help desk staff.
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The exciting world of ITIL metrics.
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ITIL 2011 (v3) identifies 25 core processes. Here they are.
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The business value you extract from your IT investments depends on how well they're managed.
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Learn about an important tool for configuration management.
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Learn why Configuration Management Databases (CMDB) are one of the most misunderstood and disaster prone technologies.
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Yes and no. There's no ITIL certification process offered by ITIL itself. However, an organization that's reached ITIL maturity can generally be ISO 20000 certified.
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Remember when you were a kid and your teacher put a little gold star on your homework? It felt good. It might have even motivated you to try harder at school.
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