ITIL
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Our guide to the ITIL framework. |
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Back-to-basics ITIL definitions that may serve as a useful executive overview. |
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ITIL implementation is no cakewalk. ITIL impacts your entire organization — your business, your IT department and your inflight projects. |
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The exciting world of ITIL metrics. |
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ITIL 2011 (v3) identifies 25 core processes. Here they are. |
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The business value you extract from your IT investments depends on how well they're managed. |
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Learn about an important tool for configuration management. |
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Learn why Configuration Management Databases (CMDB) are one of the most misunderstood and disaster prone technologies. |
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Yes and no. There's no ITIL certification process offered by ITIL itself. However, an organization that's reached ITIL maturity can generally be ISO 20000 certified. |
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Remember when you were a kid and your teacher put a little gold star on your homework? It felt good. It might have even motivated you to try harder at school. |
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A large collection of enterprise architecture tools. |
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Imagine your hardcore IT geek talking to a company executive. What would they talk about? |
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Don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats.
~ Howard Aiken |
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Modern technology customers and industry insiders are faced with a constant stream of change. Human ability to adapt to this pace of change is remarkable. |
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