ITIL Guide
posted by John Spacey, March 07, 2013Our guide to the ITIL framework.
| Area | Tool |
| Overview | What's ITIL? What ITIL really means. ITIL Processes 25 ITIL processes. Why ITIL? 9 reasons that ITIL adds value. ITIL Challenges 10 ITIL implementation challenges. |
| Certification | Company Certification Can organizations be ITIL certified? Rubber Stamp ITIL The dangers of rubber stamp ITIL. |
| Metrics | ITIL Metrics 20 easy to use ITIL metrics. |
| Configuration Management | What's a CMDB? ITIL v3 CMDB at 50,000 feet. Configuration Management Systems ITIL v3 to the rescue — configuration management systems and the end of CMDB. |
| Career | ITIL Interview Questions 104 ITIL interview questions. |
| Related Guides | Management Guide Enterprise Architecture Guide Enterprise Software Guide |
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