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13 Types of Office Automation

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Office automation is the use of information technology to support knowledge work and automate business processes. The term emerged as early as the 1960s and is associated with technologies that are often taken for granted today such as storing business information as data as opposed to physical files. The following are common modern incarnations of office automation.

Office Productivity

Tools for creating documents and related functions such as printing.

Knowledge Management

Office automation is heavily associated with storage of business information. In its modern incarnation, this includes document management and content management systems that store the work produced by knowledge workers in a searchable managed repository.

Intranet

Tools for publishing and sharing information and documents.

Process Automation

Automation of business processes using tools such as workflow that orchestrate business processes including both automated processing and tasks that require human attention.

Administration Systems

Applications for administrative practices such as financial accounting and human resources.

Training

Platforms for training & development.

Business Software

Other tools that are specific to a department or industry such as a project management, marketing, sales and technology management platforms.

Data Processing

Data processing tasks such as processing payroll.

Data Management

Data management functions such as data backup and implementing retention schedules.

Integration

Integration of processes and data.

Communications

Communication tools such as email, video conferencing and messaging apps.

Facilities

Tools for managing facilities such as offices and data centers including physical security and heating, ventilation and air conditioning (HVAC) systems.

Internal Controls

Implementing controls in areas such as finance, human resources and information technology. For example, systems that enforce segregation of duties for submitting, approving and auditing expense reports.
Overview: Office Automation
Type
Definition
The use of information technology to support knowledge work and automate business processes.
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