Account management | Answering product questions |
Booths at industry conferences | Building relationships |
Closing sales | Cold calling prospects |
Collaborating with marketing | Collaborating with operations |
Collaborating with product teams | Competing in sales contests |
Complex sales such as responding to RFPs | Contributing to sales forecasting |
Contributing to sales planning | Cross-selling |
Customer advocacy - pushing for change to products and services on behalf of customers | Customer communications |
Customer events | Developing price proposals |
Developing sales materials and collaterals | Developing sales proposals |
Developing solutions to customer problems | Entering and maintaining customer data |
Following up with customer | Gathering customer feedback |
Identifying business opportunities | Identifying customer needs |
Identifying leads | Incident management - e.g. informing customers about incidents that impact them |
Internal approvals for prices, discounts and deal structure | Internal meetings |
Learning about industries | Learning about products |
Maintaining a professional image and reputation | Managing customer relationships |
Margin calculations | Market research |
Mentoring other salespeople | Monitoring customer issues |
Monitoring customer satisfaction | Negotiation |
Networking | Objection handling |
Product demos | Product recalls |
Provide after-sales customer service | Providing data and feedback to marketing and product teams |
Reducing customer churn | Representing brand and firm with customer |
Researching customers | Researching the competition |
Responding to customer inquiries and complaints | Sales meetings |
Sales presentations | Social media marketing |
Solving customer problems | Staying on top of technological change in industry |
Tracking sales pipeline | Training customers |
Upselling | Work to achieve quota |
