The Enterprise Architecture Blog

Social Software

8 Things CIOs Need to Know About Social Software  Editor's Pick

The first 50 years of IT innovation was focused on automation. The next 50 will be focused on social sciences. read

Goodbye 3 Martini Lunches Hello Social CRM

New generations of consumers don't need a handshake and a smile to make large purchases. read

Goodbye Surveys — Hello Social Media Feedback

The survey to end all surveys. read

Revenge of the Social Media Nerds — How Social Software Became Big Business

Social Software is now the focus of a $245 billion dollar industry. read

Social ERP — The Mother of All Social Applications

Is social ERP a crazy idea? read

Social Media Monitoring the Good the Bad and the Ugly

Social Media Monitoring tools can search, rank, filter, aggregate and analyze mountains of social data. They're powerful business tools. However, organizations often use SMM tools in ineffective or even destructive ways. read

Social Software is Not About Technology

The one reason companies have little success with social software. read

What is Social Media Monitoring (SMM)?

Social Media Monitoring tools (and services) extract data from social media websites and provide social analytics. read

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