An information technology service is a technology that is wrapped in services such as support and management. This frees the customer from the complexity of installing and operating the technology themselves. The following are common types of information technology service.
Technology infrastructure such as load balancers and firewalls. Services may offer support, management and self-service tools for configuring and operating infrastructure.Computing resources such as a cloud computing platform that includes management of data centers and self service tools for deploying, scaling and monitoring computing.
SoftwareSoftware applications that are fully operated, managed and supported by the provider.
PlatformsPlatforms for developing, deploying and managing custom applications and systems.Services that can be used to extend the functionality of code. For example, an API that a mobile app can use to verify the identity of a user.
NetworksNetwork services such as a wifi service at an office or public location that is fully supported and managed by a telecom company.
Data StorageStorage of files and objects such as a cloud storage service.
Data Synchronization Synchronization of data across devices such as a service that syncs your contacts and photos on your mobile and home devices.
Storage of data such as a cloud database service.Services that provide data itself such as market data.Services that visualize data for human consumption.Content management tools that allow you to organize, control and share content and documents.
Content DeliveryPlatforms for publishing content such as a content delivery network that automatically distributes your content to multiple data centers to serve users from a data center that is close to them.Platforms that process business transactions such as a payments platform.
Services that allow you to semi-automate custom business processes that include human tasks.Managed tools for automating work such as a platform for developing and deploying bots.Services for managing events. For example, a tool that can create an incident ticket based on an error in a log.
MonitoringTools for monitoring technologies and business processes.Information security services such as a proxy that blocks suspicious requests to a service.
MobileMobile applications such as a navigation service.
Mobile PlatformsPlatforms for developing and operating mobile services.
SearchSearch services such as an internet search engine or a search tool for your knowledge repositories.Basic productivity tools such as a cloud-based word processor.Communication services such as voice, messaging, email, document sharing and virtual environments.
GamesGame environments that are fully managed by the provider. For example, a cloud-based virtual world.
WorkspacesEnvironments for productivity such as a virtual desktop environment.
Development EnvironmentsEnvironments for developing software.
Business AutomationServices that offer business functionality such as a marketing automation platform that can purchase digital advertising, optimize offers and score leads.Information technology services potential extend to machines that can automate physical work. For example, a solar panel management platform that orchestrates cleaning and remote repair of solar modules.Physical things that are managed and supported by software services. For example, a jet engine that is monitored for safety and performance by the manufacturer.Platforms for machine learning.
NotesTechnology services typically offer a service level agreement that guarantees the performance of the service such as its availability.It is common to use the phrase "as a service" to describe information technology services such as "infrastructure as a service."Any technology can potentially be offered as a service.Services are attractive to customers because they free the customer from installation, management, support and operation of the technology. They may also reduce upfront capital investments as technology services are commonly offered for a monthly fee.Services are attractive to providers because they typically generate monthly recurring revenue.
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