Streaming media | Social media |
Online video games | Game platforms |
Mobile apps | Mobile app platforms |
IT consulting | Cloud computing |
Serverless computing | Cloud storage |
Cloud databases | Backup and restore |
Data archiving | Disaster recovery |
Business continuity | Cybersecurity services |
Access and identity management | Vulnerability scanning |
Malware protection | Security infrastructure |
IT infrastructure services | Data center services |
IT outsourcing | Process automation & optimization |
Algorithmic trading | Credit scoring |
Business process outsourcing | Development services |
Design services | IT project management |
Project costing | Content management platforms |
Customer relationship management | Customer support automation |
Enterprise resource planning | Office productivity platforms |
Video conferencing platforms | Collaboration platforms |
Content delivery networks | Analytics |
Predictive analytics | Digital advertising |
Digital marketing | Price analytics |
Healthcare platforms | Machine learning services |
Artificial intelligence platforms | Chatbots |
Virtual assistants | Speech recognition |
Computer vision | Image analysis |
Biometrics | Speech synthesis |
APIs | Edge computing platforms |
End user computing | Internet services & networking |
Hardware support & maintenance | Technical support |
Help desk services | IT training & education |
Education platforms | Managed databases |
Managed platforms | Managed applications |
Managed systems | Home automation services |
Security monitoring services | Smart appliances |
Home robotics | Energy management services |
Smart city platforms | Internet of things |
Patch management | Data integration |
Data services | Business process management |
Workflow automation | Reporting tools |
Accounting platforms | Human resources management |
Procurement platforms | Inventory management |
Call center software | Document management |
Batch processing | Quality management platforms |
Quality control | Service management platforms |
Satellite services | Robotics platforms |
Industrial robotics | Drone automation |
Warehouse automation | IT risk management |
Data compliance services | Privacy compliance services |
Security auditing | Compliance auditing |
Infrastructure
Technology infrastructure such as load balancers and firewalls. Services may offer support, management and self-service tools for configuring and operating infrastructure.Computing
Computing resources such as a cloud computing platform that includes management of data centers and self service tools for deploying, scaling and monitoring computing.Software
Software applications that are fully operated, managed and supported by the provider.Platforms
Platforms for developing, deploying and managing custom applications and systems.APIs
Services that can be used to extend the functionality of code. For example, an API that a mobile app can use to verify the identity of a user.Networks
Network services such as a wifi service at an office or public location that is fully supported and managed by a telecom company.Data Storage
Storage of files and objects such as a cloud storage service.Data Synchronization
Synchronization of data across devices such as a service that syncs your contacts and photos on your mobile and home devices.Databases
Storage of data such as a cloud database service.Data
Services that provide data itself such as market data.Analytics
Services that visualize data for human consumption.Content Management
Content management tools that allow you to organize, control and share content and documents.Content Delivery
Platforms for publishing content such as a content delivery network that automatically distributes your content to multiple data centers to serve users from a data center that is close to them.Transaction Processing
Platforms that process business transactions such as a payments platform.Workflow
Services that allow you to semi-automate custom business processes that include human tasks.Process Automation
Managed tools for automating work such as a platform for developing and deploying bots.Event Processing
Services for managing events. For example, a tool that can create an incident ticket based on an error in a log.Monitoring
Tools for monitoring technologies and business processes.Information Security
Information security services such as a proxy that blocks suspicious requests to a service.Mobile
Mobile applications such as a navigation service.Mobile Platforms
Platforms for developing and operating mobile services.Search
Search services such as an internet search engine or a search tool for your knowledge repositories.Office Productivity
Basic productivity tools such as a cloud-based word processor.Communications
Communication services such as voice, messaging, email, document sharing and virtual environments.Games
Game environments that are fully managed by the provider. For example, a cloud-based virtual world.Workspaces
Environments for productivity such as a virtual desktop environment.Development Environments
Environments for developing software.Business Automation
Services that offer business functionality such as a marketing automation platform that can purchase digital advertising, optimize offers and score leads.Robotics
Information technology services potential extend to machines that can automate physical work. For example, a solar panel management platform that orchestrates cleaning and remote repair of solar modules.Internet of Things
Physical things that are managed and supported by software services. For example, a jet engine that is monitored for safety and performance by the manufacturer.Artificial Intelligence
Platforms for machine learning and service built with artificial intelligence.Notes
Technology services typically offer a service level agreement that guarantees the performance of the service such as its availability.It is common to use the phrase "as a service" to describe information technology services such as "infrastructure as a service."Any technology can potentially be offered as a service.Services are attractive to customers because they free the customer from installation, management, support and operation of the technology. They may also reduce upfront capital investments as technology services are commonly offered for a monthly fee.Services are attractive to providers because they typically generate monthly recurring revenue.Summary
| Overview: Types of IT Service | ||
Type | ||
Definition | A technology that is wrapped in services such as support and management. | |
Related Concepts | ||
