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John, Spacey. "What is an Operational Level Agreement?" Simplicable, December 09 2016. Web.
Mode of access: https://simplicable.com/IT/operational-level-agreement

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John, Spacey. (2016, December 09). What is an Operational Level Agreement? Simplicable.
Retrieved from: https://simplicable.com/IT/operational-level-agreement

Chicago

John, Spacey. "What is an Operational Level Agreement?" Simplicable, December 09 2016. https://simplicable.com/IT/operational-level-agreement.

Harvard

John, Spacey. 2016. What is an Operational Level Agreement? Simplicable, December 09. https://simplicable.com/IT/operational-level-agreement.

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