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What is Defensive Design?

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Defensive design is the practice of mistake proofing a design. It is based on the assumption that if there is a "wrong way" to use something, customers will find it. Defensive designs reduce human error and other risks by anticipating them and designing them out. For example, cars may be designed such that you can't suddenly put them into reverse when you're moving forward.
Overview: Defensive Design
Type
Design Principle
Definition
Anticipating risks and designing them out.
Value
Safety
Risk reduction
Increased user satisfaction
Decreased support costs
Related Concepts
Pokayoke
Human Error
Risk
Design Principles

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