FunctionsThings that a user needs to accomplish. For example, a user of luggage who needs to pack and unpack a suit without wrinkling it.
FeaturesHow functions are implemented. Strictly speaking, features aren't needs but are methods for serving needs. However, some users have strong preferences for features they feel they need. For example, a bicyclist may require a bell to warn pedestrians of their approach. A similar function could be implemented with a horn or a beep but the bicyclist strongly prefers a bell.
PerformancePerformance such as a snowboarder who needs a light, flexible, bendy board that performs well on jumps, spins and turns.efficiently. For example, a user of a vehicle who needs to drive 1700 kilometers on a single battery charge.conserve efforts, particular for tasks that are viewed as routine.predictable user interface. It is common for modern users to expect to be able to use complex software and tools without training.
TranquilityA need for quiet and peace such residents of a city who need places to experience nature.
StimulationA need for stimulation such as sound, color and sensation.experiences that are meaningful or thrilling. For example, a resident of a city who needs a spot to play street hockey with her kids.Culture are the human elements of life that people value beyond cold efficiency and logic. For example, an airline passenger who prefers to eat soup noodles with chopsticks because using a fork for noodles offends their sensibilities.
SocialSocial needs such as a resident of a city who needs a spot for family barbecues.
Visual AppealUsers strongly prefer products, services and environments that are aesthetically pleasing.information. For example, a graphic designer who needs to be able to determine the color of a pixel.
ReadabilityUsers strongly prefer information and visual data that is easy to understand.
ContextA need to understand context. For example, a user who wants to know how many steps there are in a purchasing process and when they will see their discount applied to the purchase amount.availability.
CompatibilityThe requirement that a product or service work together with other products and services.
CapacityCapacity related needs such as a graphic design who needs to store millions of stock images.risk. For example, a user who needs a vehicle that is designed to remain safe in a crash.
RespectUsers want to be treated with respect and kindness. For example, a user who needs a timely response to an inquiry that demonstrates respect for their time.refinement when they see it.
|Overview: User Needs|
Things that add value to a product, service or environment for a user.