Business Expansion | Closing Sales |
Compliance | Conversion Rate |
Customer Rankings & Reviews | Customer Satisfaction |
Decrease Complaints | Decrease Order Fulfillment Time |
Decrease Returns | Decrease Service Wait Time |
Decrease Turnaround Time | Diversify Revenue |
Diversity Supply | Employee Retention |
Employee Satisfaction | Enter New Regions |
Financial Management & Oversight | Financial Reporting |
Financing the Company | Generating Sales Leads |
Improve / Sustain Company Reputation | Improve Brand Image |
Improve Company Culture | Improve Customer Experience |
Improve Product Features & Functions | Improve Product Quality & Design |
Increase Brand Recognition | Increase Employee Performance |
Increase Margins | Increase Partner Performance |
Increase Return on Investment | Increase Revenue |
Increase Service Speed | Increase Service Uptime / Availability |
Increase Share of Wallet | Increase Transparency |
Increase Value of Assets | Information Security |
Investor Relations | Manage Assets |
Manage Risk | Market Penetration |
Market Research | Market Share |
Measure the Business - e.g. new reporting / benchmarking | Modernize Technology |
New Business Capabilities | New Customers |
New Locations | New Markets |
New Partnerships | New Products & Services |
New Target Customers / Customer Segments | Productivity - Automating Processes |
Productivity - Increasing Work Throughput | Profits |
Project Delivery - Budget & Time | Project Delivery - Return on Investment |
Quality Improvement | Rebranding / Corporate Identity |
Recruiting Talent | Reduce Cost |
Reduce Customer Churn | Reduce Defects |
Reduce Overhead | Reduce Time to Market |
Research & Development | Restructuring |
Retrenchment - Exiting Markets | Sales Volume |
Service Quality | Standards Compliance |
Streamline Processes | Technology Rationalization |
Training & Development | Unit Cost Improvement |
Upsell / Cross-Sell | Workplace Safety |
Detailed Examples
Company goals are typically designed to be smart meaning that they are specific, measurable, achievable, relevant and time-bound. The following are illustrative examples.Increase revenue by 12% in 2037.
Increase service revenue by 38% in Q1.
Increase gross margins for beverages to 40%.
Decrease the overhead cost of HR to $8,000 per employee.
Grow customer subscriptions to 1.2 million in Q1.
Close 1.4 million in recurring revenue.
Retire the legacy ____ system to reduce license and support costs by $1.3 million per annum.
Deliver the ____ product to schedule and budget.
Deliver the architectural design for the ____ product to stakeholder satisfaction. [measurable with stakeholder feedback]
Increase customer satisfaction to 77%.
Decrease customer churn rate to 2% per quarter.
Increase service revenue by 38% in Q1.
Increase gross margins for beverages to 40%.
Decrease the overhead cost of HR to $8,000 per employee.
Grow customer subscriptions to 1.2 million in Q1.
Close 1.4 million in recurring revenue.
Retire the legacy ____ system to reduce license and support costs by $1.3 million per annum.
Deliver the ____ product to schedule and budget.
Deliver the architectural design for the ____ product to stakeholder satisfaction. [measurable with stakeholder feedback]
Increase customer satisfaction to 77%.
Decrease customer churn rate to 2% per quarter.