Policy
A telecom company has a policy that customer service representatives maintain a friendly demeanor towards customers. The firm samples customer interactions on a monthly basis to gauge compliance with this policy. In a given month, they find that 84 out of 1000 interactions are unfriendly.Compliance rate = ((1000-84) / 1000) x 100 = 91.6%
Processes
An organization has a formal process for requesting system access that considers information security and segregation of duties. They audit system access to determine how many system ids appear to have been created without going through the required process. The audit finds that of 4560 ids created in a year only 72 were created according to the process.Compliance rate = (72 / 4560) x 100 = 1.6%
Regulations
A city implements a new building code for the minimum width of exterior doors. They inspect 90 new buildings and find that 2 failed to comply with the new code.Compliance rate = ((90-2) / 90) x 100 = 97.8%
Formula
As a generic formula compliance rate is calculated as:Compliance rate = ((total - noncompliances) / total) × 100
Summary
A compliance rate measures the common situation that compliance to a law, regulation, policy, standard, process or practice is often incomplete across a society or organization.
| Overview: Compliance Rate | ||
Type | ||
Definition | The percentage of entities or instances that conform to a policy, process, procedure, control, rule, regulation or law. | |
Related Concepts | ||
