Account Management | Booths at Conferences |
Brand Symbols | Building / Sustaining Customer Relationships |
Client Pitches | Closing Sales |
Cold Calling | Collections |
Compliant Handling | Consulting |
Corporate Websites | Coupons |
Cross-selling | Customer Advocacy - driving internal change on behalf of the customer |
Customer Feedback | Customer Service Interactions |
Direct Mail | Ecommerce Apps |
Ecommerce Websites | Handling Cancellations / Refund Requests |
High Touch Service - personalized services | In-store Displays |
Invoices & Bills | Lead Generation |
Market Research | Media Directed at Customers (e.g. a product how-to video) |
Negotiations | Newsletters |
Order Confirmations | Order Updates |
Personal Selling | Press Releases |
Product Demonstrations | Product Manuals |
Product Packaging | Product Recalls |
Promotion & Advertising | Promotional Events |
Public Speaking | Resolving Customer Inquiries |
Responding to Customers In Social Media | Responding to Reviews |
Return Handling | Sales Meetings |
Sales Presentations | Sales Proposals |
Showrooms | Solution Selling - delivering products and services to customer specifications |
Solving Customer Problems | Thank You Notes |
Upselling | Visual Environments - a type of visual communication |
