LeadershipThe norms and habits of the leadership of an organization.
Mushroom management is the practice of keeping employees in the dark and throwing manure on them once in a while. This is an analogy to mushroom farming.
Conflict of interest
Disregard for stakeholders
Fail to clear issues
Failure of imagination
Failure to lead change
Inflated sense of entitlement
Lack of accountability
Neglect of due diligence
Neglect of fiduciary duty
Neglect of risk
Out of touch with operational realities
Sacrifice future for quarterly results
Say one thing but do another
Set a bad example
Unimaginatively copy the competition
CommunicationA counterproductive culture of communication such as a habit of over-communicating propaganda-like messages or large volumes of information such that employees simply stop listening.
Avoidance of necessary conversations
Discussing confidential matters in front of customers
Failure to listen
Failure to manage expectations
Failure to set expectations
Messages perceived as disingenuous propaganda
Overuse of jargon
Motivation & EngagementExpectations and conditions that cause low productivity. For example, norms that allow knowledge workers to avoid committing to projects and action items such that they do little work.
Failure to deliver to commitments
Gaming the system
Lack of shared experiences
Lack of trust
Low attention to detail
Low confidence in management
Low confidence in strategy
Resistance to change
Office PoliticsOffice politics is the defacto process by which firms make decisions, allocate power and get things done. This is a social process that can turn negative and counterproductive in countless ways.
A bozo explosion occurs when an executive hires friends and former colleagues with inflated job titles in order to build their power base. This can fill an organization with inflated job titles as each hire goes on to hire their friends and former colleagues.
Prioritization of group harmony over rational action
Promotions not based on merit
Setting up to fail
Working ConditionsElements of culture that impact the health, safety and quality of life of employees. For example, a work culture where nobody goes home before their boss such that they may work long hours despite a lack of work.
Blaming low level employees for failures not within their full control
Expectation of long hours
High stress environment
Inappropriately high workload
Poor safety culture
Pressure not to take time off for any reason
Customer ExperienceElements of your culture that impact the customer. For example, a culture where designers don't use their own products and have never met a customer such that products are disconnected from customer needs.
Biases directed towards customers
Culture of disrespect for the customer
Culture of misleading customers
Hostility towards customers
Lack of professionalism
Poor service culture