Attitude Changes | Behavior Changes |
Brand Image | Brand Recognition |
Business Competencies - things a business can do | Competencies - things a person can do |
Cost Reduction | Customer Demand |
Customer Engagement | Customer Loyalty |
Customer Ratings | Customer Retention |
Customer Reviews | Customer Satisfaction |
Data Capture / Measurement Capabilities | Efficiency Improvement |
Employee Engagement | Expanded Capacity |
Gross Margin | Improved Living Conditions |
Improved Safety | Improved Security |
Improved Working Conditions | Increased Access to Resources (e.g. making a building more accessible to people with disabilities). |
Increased Transparency | Know-how - teaching people to do things |
Knowledge Capture | Knowledge Transmission - transfer of knowledge to people |
Market Share | Media Reception (e.g. a product that is positively reviewed) |
Perception Changes | Process Efficiency |
Productivity Improvement | Proved Something is Possible |
Quality of Life | Reduction in Crime |
Reduction of Pollution | Regulatory Compliance |
Reputation | Restoration of Ecosystems |
Revenue | Risk Reduction |
Saving Lives | Social Conditions |
Systemic Change - change to systems |
Financial Outcomes
Projects that generate revenue, reduce cost or improve the value of assets. For example, a product improvement project that increases sales by 3% over a 12 month period.Strategic Outcomes
Outcomes that are relevant to the top-level strategy of an organization. For example, a project to reposition a brand towards a new brand image.Operations Outcomes
Projects that improve your operations. For example, a project that reduces the unit cost of a manufacturing process.Customer Outcomes
Projects that improve things for the customer. For example, a product release that removes customer pain points such as unwanted features.Project Execution
How well the project itself has been delivered including elements such as budget, schedule, scope and stakeholder satisfaction.Output vs Outcome
A project output is something that a project directly delivers. A project outcome is an end-result. The following are illustrative examples.Output | Outcome |
Launched a product. | Achieved revenue from product. |
Built a duplex house. | Provided a home for two low income families to own. |
Stress tested a material. | Determined the material has ultimate tensile strength of 3.5 Gpa. |
Overview: Project Outcome | ||
Type | ||
Definition | Measurable or observable end results of a project. | |
Related Concepts |