Attitude Changes | Behavior Changes |
Brand Image | Brand Recognition |
Business Competencies - things a business can do | Competencies - things a person can do |
Cost Reduction | Customer Demand |
Customer Engagement | Customer Loyalty |
Customer Ratings | Customer Retention |
Customer Reviews | Customer Satisfaction |
Data Capture / Measurement Capabilities | Efficiency Improvement |
Employee Engagement | Expanded Capacity |
Gross Margin | Improved Living Conditions |
Improved Safety | Improved Security |
Improved Working Conditions | Increased Access to Resources (e.g. making a building more accessible to people with disabilities). |
Increased Transparency | Know-how - teaching people to do things |
Knowledge Capture | Knowledge Transmission - transfer of knowledge to people |
Market Share | Media Reception (e.g. a product that is positively reviewed) |
Perception Changes | Process Efficiency |
Productivity Improvement | Proved Something is Possible |
Quality of Life | Reduction in Crime |
Reduction of Pollution | Regulatory Compliance |
Reputation | Restoration of Ecosystems |
Revenue | Risk Reduction |
Saving Lives | Social Conditions |
Systemic Change - change to systems |
Output vs Outcome
A project output is something that a project directly delivers. A project outcome is an end-result. The following are illustrative examples.Output | Outcome |
Launched a product. | Achieved revenue from product. |
Built a duplex house. | Provided a home for two low income families to own. |
Stress tested a material. | Determined the material has ultimate tensile strength of 3.5 Gpa. |
Overview: Project Outcome | ||
Type | ||
Definition | Measurable or observable end results of a project. | |
Related Concepts |