Revenue
Goal | Increase revenue by 20% on a year-over-year basis for Q4. |
Objectives | Increase targeted advertising spend by 10%.Increase conversion rate to 2.3%. |
Measurements | Revenue, conversion rate |
Productivity
Goal | Increase throughput of change requests by 15%. |
Objectives | Implement change request tool to quickly evaluate and prioritize change requests.Identify quick wins each month to increase productivity. |
Target Date | End of Q2 |
Measurements | Total story points implemented in a month. |
Efficiency
Goal | Reduce herbicide use by 20% without impacting yield. |
Objectives | Experiment with companion plantings that may allow herbicides to be reduced or eliminated.Identify techniques that work and scale to the entire farm. |
Target Date | A 20% decrease for the 2029 Spring-Summer season. |
Measurements | Yield per hectare, pounds of herbicide per hectare per month |
Work Quality
Goal | Improve the quality of project documentation. |
Objectives | Develop templates that improve common project documentation such as change requests and requirements.Work diligently to improve documentation and communication.Ask stakeholders for feedback. |
Measurements | Feedback from stakeholders |
Customer Satisfaction
Goal | Improve customer satisfaction by 12%. |
Objectives | Identify ways to improve customer satisfaction with front desk services and implement.Increase the number of free room upgrades by making use of unused inventory of suites and premium rooms.Train staff to quickly identify and service special needs such as guests with young children. |
Target date | Improvement each quarter with 12% improvement by Q4. |
Measurements | Customer satisfaction as measured at the front desk. |
Cost Reduction
Goal | Reduce IT opex by 1.2 million per annum. |
Objectives | Perform a review of legacy systems.Identify systems that can be retired and prioritize those that will reduce recurring costs. Sponsor projects to retire systems including elements such as process changes and data migration. Cancel license and support agreements related to retired systems. |
Target date | Implement changes this year to reduce opex for next year's budget. |
Measurements | Opex cost reduction |
Management
Goal | Manage the service provisioning process. |
Objectives | Deliver quality services to customers within the agreed upon timeframe. |
Measurements | Customer satisfaction, on time delivery rate, first month service incidents |
Targets | 90% customer satisfaction99% on time delivery rate0 first month service incidents |
Process Improvements
Goal | Improve the turnaround time for the month end billing cycle to issue bills within 3 days of month end. |
Objectives | Implement system and process improvements to generate bills within 12 hours. This allows the cycle to repeat if there are quality control problems. |
Measurements | Billing cycle turnaround time, bills sent within 3 days of month end, cash conversion cycle |
Automation
Goal | Increase customer satisfaction for guests with children. |
Objectives | Automatically book customers into a child friendly room if they indicate they are traveling with young children. This is currently a manual process that is often applied inconsistently. |
Measurements | Customer satisfaction for customers with children. |
Customer Experience
Goal | Improve customer satisfaction with their dining experience by 33%. |
Objectives | Phase out unpopular service practices to improve service quality.Partner with regular customers to identify improvements and gain feedback on new practices. |
Measurements | Customer perceptions of dining experience as measured by a survey before and after improvements. |
Internal Controls
Goal | Implement segregation of duties for hiring and negotiating salary. |
Objectives | Implement an internal control that prevents hiring managers from setting salary too high or too low based on factors such as their friendship with a candidate or biases against them. |
Measurements | Achieve 100% compliance with this control for all new hires from Q2 onwards. |
Time Management
Goal | Improve work quality and throughput |
Objectives | Work from home to focus on coding for several days each week as meeting schedule allows. |
Measurements | Increase the number of story points completed in a month and reduce defect rate. Baseline: 90 story points a month and a defect rate of 3.2 per thousand lines of code. |
Leadership
Goal | Demonstrate leadership to help new front desk staff improve their customer service abilities. |
Objectives | Serve as an example by achieving a high customer satisfaction rate and dealing with difficult service scenarios in a professional manner.Coach junior members of the front desk team to help them improve their customer satisfaction and productivity rates. |
Measurements | Customer satisfaction rateRecognition such as positive feedback from customers and managers.Feedback from front desk manager, shift managers and junior staff. |
Influencing
Goal | Achieve high stakeholder approval rates. |
Objectives | Communicate strategy, initiatives, approaches and successes to executives and stakeholders to achieve cooperation and approvals. |
Measurements | Stakeholder feedback, budget approvals |
Targets | Achieve 10% budget growth by showing the value of our work, strategy and plans.Achieve the support of key stakeholders as indicated by artifacts such as approvals of deliverables and positive feedback. |
Networking
Goal | Increase product knowledge to improve customer pitches and close more deals. |
Objectives | Develop relationships with technology people in the investment banking industry.Connect with technology teams in our organization.Network at conferences to meet the people leading the direction of banking technology. |
Targets | Attend at least one industry conference and gain contacts in the industry.Improve win rate to 34%Close monthly recurring revenue of $1.2 million in Q1. |
Communication
Goal | Improve pitches to clients. |
Objectives | Take training in public speaking and visual communication.Improve visuals for client presentations.Gain experience in public speaking to improve style and delivery. |
Measurements | Client feedback, deliverable acceptance rate |
Business Capabilities
Goal | Measure and approve margins for all sales proposals and negotiated deals. |
Objectives | Develop a tool that is able to cost all possible service configurations to produce a gross margin estimate for proposals and deals.Push teams to negotiate higher margins and approve all deals based on factors such as revenue, customer wallet and gross margins. |
Measurements | Improve gross margins to 33% |
Risk Management
Goal | Evaluate the health of systems and applications to identify and manage risks. |
Objectives | Evaluate the health of all systems to identify opportunities to reduce risks related to business disruption and increasing operational costs.Develop and implement a risk management plan to reduce risk exposure. |
Measurements | Reduce IT risk exposure by 1.2 million. |
Knowledge
Goal | Document the quote-to-cash process. |
Objectives | Develop a process map, gap analysis and set of recommendations for improving the quote-to-cash process. |
Target date | January 14, 2031 |
Measurements | On time delivery, stakeholder feedback |
| Overview: Work Goals | ||
Type | ||
Definition | Business targets that an individual or team sets for their work. | |
Related Concepts | ||
