Accounts Receivable & Collections
Budgeting & Forecasting
Business Continuity Planning
Compensation & Benefits
Customer Relationship Management
Data Analytics & Reporting
Data Center Operations
Employee Training & Development
Internal Controls & Audit
Legal & Compliance
Maintenance & Repair
Research & Development
Supply Chain Management
Systems Architecture & Design
Workplace Health & Safety
AccountingA cafe that does its own bookkeeping, accounting and taxes.
Customer AdvocacyA snowboard brand uses customer feedback and relationships to improve product designs.
RetailA consumer electronics company operates its own retail locations.
EcommerceAn ice skates manufacturer sells directly to consumers via its website.
Order FulfillmentAn ecommerce reseller holds its own inventory and prepares, packages and ships each order from its own facility.
PricingAn ecommerce reseller of ice skates monitors prices and regularly adjusts prices to remain competitive and profitable.
ManufacturingA brand of coffee maker manufacturers its own products.
Infrastructure ManagementA bank manages its own data centers and IT infrastructure.
Facility ManagementA media company owns and operates its own office buildings and movie studio facilities.
Internal ControlsAn airline has processes, procedures and systems in place that prevent errors, fraud, cybersecurity incidents and compliance issues.
|Overview: Business Capability|
A description of what a business does.
An organizational function.
An area of organizational expertise and competence.
Functions, practices and processes that an organization can deliver internally.
It is common to identify business capabilities at different levels that can be mapped to each other. For example, business capabilities may be identified at the organizational, department and team level and then mapped to each other. It is also common to identify business capabilities by product, region and other factors.