A-Z Popular Blog Analysis Search »
Business Analysis
 Advertisements
Strategic Planning

Bottom-Up

Business Context

Business Swot

Opportunity

Stakeholder Management

Technical Requirements

75 Examples of a Business Capability

 , updated on
A business capability is an area of organizational expertise and competence. These are functions, practices and processes that an organization can deliver internally. Capabilities may be captured at various levels of detail such as organizational, department or team capabilities. The following are illustrative examples of business capabilities.
Accounting
Accounts Payable
Accounts Receivable & Collections
Advertising
Asset Management
Branding
Budgeting & Forecasting
Business Analysis
Business Continuity Planning
Capacity Planning
Change Management
Compensation & Benefits
Competitive Analysis
Cost Management
Crisis Management
Customer Advocacy
Customer Experience
Customer Onboarding
Customer Relationship Management
Customer Service
Cybersecurity
Data Analytics & Reporting
Data Center Operations
Demand Forecasting
DevOps
Digital Marketing
Distribution
Ecommerce
Employee Onboarding
Employee Relations
Employee Training & Development
Facility Management
Financial Management
Infrastructure Management
Internal Controls & Audit
Inventory Management
IT Governance
IT Operations
Knowledge Management
Lead Generation
Legal & Compliance
Maintenance & Repair
Manufacturing
Market Research
Marketing
Order Fulfillment
Payroll
Performance Management
Pricing
Process Automation
Procurement
Product Design
Product Development
Product Management
Product Marketing
Project Management
Public Relations
Quality Assurance
Quality Control
Recruiting
Regulatory Compliance
Research & Development
Retail
Risk Management
Sales
Service Delivery
Service Marketing
Software Development
Strategic Planning
Supply Chain Management
Systems Architecture & Design
Tax Management
Vendor Management
Warehousing
Workplace Health & Safety

Detailed Examples



Accounting

A cafe that does its own bookkeeping, accounting and taxes.

Customer Advocacy

A snowboard brand uses customer feedback and relationships to improve product designs.

Retail

A consumer electronics company operates its own retail locations.

Ecommerce

An ice skates manufacturer sells directly to consumers via its website.

Order Fulfillment

An ecommerce reseller holds its own inventory and prepares, packages and ships each order from its own facility.

Pricing

An ecommerce reseller of ice skates monitors prices and regularly adjusts prices to remain competitive and profitable.

Manufacturing

A brand of coffee maker manufacturers its own products.

Infrastructure Management

A bank manages its own data centers and IT infrastructure.

Facility Management

A media company owns and operates its own office buildings and movie studio facilities.

Internal Controls

An airline has processes, procedures and systems in place that prevent errors, fraud, cybersecurity incidents and compliance issues.
Overview: Business Capability
Type
Definition (1)
A description of what a business does.
Definition (2)
An organizational function.
Definition (3)
An area of organizational expertise and competence.
Definition (4)
Functions, practices and processes that an organization can deliver internally.
Notes
It is common to identify business capabilities at different levels that can be mapped to each other. For example, business capabilities may be identified at the organizational, department and team level and then mapped to each other.
It is also common to identify business capabilities by product, region and other factors.
Related Concepts
Next: Business Processes
Many of the business capabilities above are explained in more detail here:
Asset Management
Capacity Planning
Change Management
Cost Management
Crisis Management
Customer Advocacy
Customer Service
Cybersecurity
Demand Forecasting
DevOps
Digital Marketing
Digital Maturity
Distribution
Employee Relations
IT Governance
IT Operations
Lead Generation
Manufacturing
Market Research
Marketing
Pricing
Process Automation
Procurement
Product Design
Product Management
Product Marketing
Project Management
Public Relations
Quality Assurance
Quality Control
Recruiting
Requirements
Retail
Risk Management
Sales
Service Delivery
Service Marketing
Strategic Planning
Vendor Management
If you enjoyed this page, please consider bookmarking Simplicable.
 

Distinctive Capability

A definition of distinctive capability with a few examples.

Business Analysis

A list of business analysis techniques and deliverables.

Requirements

The common types and formats of requirements.

Business Analysis vs Business Architecture

The difference between business analysis and business architecture.

Process Gaps

A few examples of common process gaps.

Best In Class

A definition of best in class with examples.

Data Analysis

The common types of data analysis.

Technical Feasibility

Common types of technical feasibility.

Requirements Elicitation

The common types of requirements elicitation.

Requirements Management

A definition of requirements management with examples.

Specifications

The common types of specification.

Business Strategy

An extensive list of business strategies.

Strategy

A reasonably comprehensive guide to strategy.

Baseline vs Benchmark

The difference between a baseline and a benchmark.

Strategy vs Tactics

A definition of strategy vs tactics with two examples.

Competitive Advantage

A few sources of competitive advantage for businesses.

Macro Environment

A list of macro environment components.

Competitive Advantage vs Distinctive Capability

The difference between competitive advantage and distinctive capability.

Do Nothing Strategy

An overview of a common business strategy.

Restructuring

A definition of restructuring with examples.
The most popular articles on Simplicable in the past day.

New Articles

Recent posts or updates on Simplicable.
Site Map