Accounting | Accounts Payable |
Accounts Receivable & Collections | Advertising |
Asset Management | Branding |
Budgeting & Forecasting | Business Analysis |
Business Continuity Planning | Capacity Planning |
Change Management | Compensation & Benefits |
Competitive Analysis | Cost Management |
Crisis Management | Customer Advocacy |
Customer Experience | Customer Onboarding |
Customer Relationship Management | Customer Service |
Cybersecurity | Data Analytics & Reporting |
Data Center Operations | Demand Forecasting |
DevOps | Digital Marketing |
Distribution | Ecommerce |
Employee Onboarding | Employee Relations |
Employee Training & Development | Facility Management |
Financial Management | Infrastructure Management |
Internal Controls & Audit | Inventory Management |
IT Governance | IT Operations |
Knowledge Management | Lead Generation |
Legal & Compliance | Maintenance & Repair |
Manufacturing | Market Research |
Marketing | Order Fulfillment |
Payroll | Performance Management |
Pricing | Process Automation |
Procurement | Product Design |
Product Development | Product Management |
Product Marketing | Project Management |
Public Relations | Quality Assurance |
Quality Control | Recruiting |
Regulatory Compliance | Research & Development |
Retail | Risk Management |
Sales | Service Delivery |
Service Marketing | Software Development |
Strategic Planning | Supply Chain Management |
Systems Architecture & Design | Tax Management |
Vendor Management | Warehousing |
Workplace Health & Safety |
Detailed Examples
Accounting
A cafe that does its own bookkeeping, accounting and taxes.Customer Advocacy
A snowboard brand uses customer feedback and relationships to improve product designs.Retail
A consumer electronics company operates its own retail locations.Ecommerce
An ice skates manufacturer sells directly to consumers via its website.Order Fulfillment
An ecommerce reseller holds its own inventory and prepares, packages and ships each order from its own facility.Pricing
An ecommerce reseller of ice skates monitors prices and regularly adjusts prices to remain competitive and profitable.Manufacturing
A brand of coffee maker manufacturers its own products.Infrastructure Management
A bank manages its own data centers and IT infrastructure.Facility Management
A media company owns and operates its own office buildings and movie studio facilities.Internal Controls
An airline has processes, procedures and systems in place that prevent errors, fraud, cybersecurity incidents and compliance issues.| Overview: Business Capability | ||
Type | ||
Definition (1) | A description of what a business does. | |
Definition (2) | An organizational function. | |
Definition (3) | An area of organizational expertise and competence. | |
Definition (4) | Functions, practices and processes that an organization can deliver internally. | |
Notes | It is common to identify business capabilities at different levels that can be mapped to each other. For example, business capabilities may be identified at the organizational, department and team level and then mapped to each other. It is also common to identify business capabilities by product, region and other factors. | |
Related Concepts | ||
