Branding | Business Development |
Change Management | Compliance & Regulatory Affairs |
Corporate Communications | Customer Advocacy |
Customer Experience | Customer Retention |
Customer Service | Design & User Experience |
Distribution | Ecommerce Operations |
Facilities Management | Finance & Accounting |
Governance | Human Resources |
Information Security | Information Technology |
Inventory Management | Legal |
Logistics | Maintenance & Repair |
Market Analysis | Marketing |
Office Administration | Operations |
Product Management | Production |
Project Management | Public Affairs |
Public Relations | Purchasing & Procurement |
Quality Assurance | Quality Control |
Recruiting | Research & Development |
Retail Operations | Risk Management |
Sales | Shipping & Receiving |
Strategy & Analysis | Supply Chain Management |
Governance
The direction and control of a firm. Manages the performance of management.Strategy
The development of strategy and implementation of change.Finance
Funding, managing budgets, accounting, financial controls and audits.Marketing
Marketing processes such as promotion, pricing, distribution and sales.Research & Development
The process of innovating including market research, business experimentation and product development.Information Technology
The development and operation of systems and applications.Customer Service
Managing relationships with customers and handling requests such as inquiries and returns.Human Resources
Functions related to employees such as recruiting, performance management, benefits and organizational culture.Production
Production such as the manufacturing of products or delivery of services.Quality
Quality control that tests outputs for conformance to specifications and quality assurance that manages quality from a more strategic viewpoint such as addressing the root causes of quality problems.Distribution
The process of reaching the customer with your products and services.Sourcing
The end-to-end process of purchasing materials, components, supplies and services. This includes purchasing, supply chain management, logistics and strategic partnerships.Operations
Operations is a catch-all term for the core business processes of an organization. This differs from industry to industry. A manufacturing firm may view sourcing, manufacturing and distribution as operations. An IT firm may view operations as the process of deploying, maintaining and supporting IT services and infrastructure.Design
Firms may prioritize the design of products and services such that it stands out as its own top level business function.Types
The following are the top level business functions of a typical organization.
Levels
Business architects commonly breakdown business functions to three levels. For example:Level 1
Marketing
Level 2
Promotion
Level 3
Digital advertising
Summary
Business functions describe the tasks, activities and processes that a business delivers.
| Overview: Business Functions | ||
Type | ||
Definition | High level groupings of business processes and capabilities that describe a business at its highest level. | |
Related Concepts | ||
