Talent
People with the ability to achieve the objectives of a firm. For example, a design director who can develop products that sell well.Infrastructure
Foundational services such as networks and computing.Facilities
Facilities such as offices, factories, warehouses, data centers, retail locations and product showrooms.Processes
Business processes such as order fulfillment.Standards & Practices
A consistent way of doing things as defined by principles, policies, procedures and standards.Systems
Software that automates work.Applications
Software that people use as a tool to improve productivity.Knowledge
Know-how and other types of knowledge such as situational awareness.Data
Information that is designed to be used by machine. For example, a billing database that is used to generate customer invoices each month.Machines
Physical machines that perform work.Tools
Physical tools that people use to perform work such as a mobile device or hammer.Capabilities
Business capabilities such as the ability to recruit talent and issue paychecks.Structures
Organizational structures such as departments and teams each with their own objectives and capabilities.Relationships
Relationships with stakeholders such as investors, partners, customers, employees, regulators and communities.Organizational Culture
The norms, habits and values of a firm. For example, a business may need to transform its culture to be more creative and accepting of change.Intellectual Property
Valuable knowledge that is owned by a firm including trade secrets and patents.Products & Services
The value that a firm offers to customers.Customer Experience
The experience that a firm offers to customers. For example, a business that needs to improve the friendliness and diligence of its call center services in order to address poor customer satisfaction.| Overview: Business Needs | ||
Type | ||
Definition | Gaps between the current state of a business and its goals. | |
Related Concepts | ||
