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18 Types of Business Needs

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Business needs are gaps between the current state of a business and its goals. Needs are the basic drivers of change in an organization that are identified as requirements and implemented by hiring people, implementing projects, transforming operations and purchasing goods. The following are common types of business need.

Talent

People with the ability to achieve the objectives of a firm. For example, a design director who can develop products that sell well.

Infrastructure

Foundational services such as networks and computing.

Facilities

Facilities such as offices, factories, warehouses, data centers, retail locations and product showrooms.

Processes

Business processes such as order fulfillment.

Standards & Practices

A consistent way of doing things as defined by principles, policies, procedures and standards.

Systems

Software that automates work.

Applications

Software that people use as a tool to improve productivity.

Knowledge

Know-how and other types of knowledge such as situational awareness.

Data

Information that is designed to be used by machine. For example, a billing database that is used to generate customer invoices each month.

Machines

Physical machines that perform work.

Tools

Physical tools that people use to perform work such as a mobile device or hammer.

Capabilities

Business capabilities such as the ability to recruit talent and issue paychecks.

Structures

Organizational structures such as departments and teams each with their own objectives and capabilities.

Relationships

Relationships with stakeholders such as investors, partners, customers, employees, regulators and communities.

Organizational Culture

The norms, habits and values of a firm. For example, a business may need to transform its culture to be more creative and accepting of change.

Intellectual Property

Valuable knowledge that is owned by a firm including trade secrets and patents.

Products & Services

The value that a firm offers to customers.

Customer Experience

The experience that a firm offers to customers. For example, a business that needs to improve the friendliness and diligence of its call center services in order to address poor customer satisfaction.
Overview: Business Needs
Type
Definition
Gaps between the current state of a business and its goals.
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