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14 Examples of a Business Process

 , updated on March 13, 2017
A business process is a structured set of activities that produce a result. Processes may be repeated many times and are often carefully designed and continually optimized to be efficient and productive. The following are common examples of business processes.


The process of onboarding new employees with steps such as providing them with an employee id.


A bank's settlement process transfers securities after a stock trade.


A production line process assembles bicycles in a series of 12 sequential steps.


An order-to-bill process includes everything that is required to accept an order, deliver a service and bill a customer.


A procure-to-pay process includes the steps required to secure parts and materials such as purchasing, receiving, invoice reconciliation and accounts payable.

Sales & Operations Planning

A plan-to-inventory process includes all the steps required to plan inventory levels based on factors such as customer demand and production capacity.

Information Technology

A change management process allows business units to submit change requests for systems. Each change is evaluated, prioritized, developed, implemented and reviewed.

Information Security

An information security audit process checks for vulnerabilities in systems such as access control lists that include unused or unnecessary permissions.

Customer Service

A customer service process investigates customer complaints and determines if customers are owed compensation. The process also drives improvement to the organization as failures may be logged as problems and fixed.


An infrastructure maintenance process performs engineering assessments of all bridges in a state on an annual basis to identify risks and required maintenance.

Asset Management

A data center performs an asset inventory process on an annual basis that accounts for all equipment in the facility.

Performance Management

All managers at a particular company are responsible for a performance management process for their direct reports. The process involves setting performance objectives at the start of a quarter and evaluating performance at the end of the quarter.


An idea-to-offering process includes everything required to develop and launch a new product to market.


A quote-to-cash process includes the steps required to sell to a customer including proposals, quotes, orders, delivery and billing.
Overview: Business Process
A structured set of activities that produce a result.
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