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Communication strategy is a plan to achieve communication objectives. This may apply to internal communications, marketing communications and public relations. A communication strategy has four major components: communication goals, target audience, communication plan and channels. The following are illustrative examples.Communication GoalsCommunication goals are the desired end-results of a program of communication. These are typically documented as the first step in developing a communication strategy. Communication goals are designed to be measurable but aren't time bound as the schedule for achieving goals is found in the communication plan. Goals need not indicate how they will be achieved but you can include a notes field if you want to capture early ideas.
Target AudienceA target audience is anyone you seek to communicate with as part of your strategy. For internal communications, this is usually the stakeholders of a project or function. For marketing communications, a target audience may include customers, media representatives and a target market.Communication PlanA communication plan is an outline of how a communication strategy will be achieved including a schedule and responsibilities.Communication ChannelsIt is also common to breakdown your communication plan by channel. |
Type | | Definition | A plan to achieve communication objectives. | Related Concepts | | Next: Communication Planning
Communication
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