Software
A operating system installed on a particular machine can be considered a CI.Software Components
A particular tool offered by an operating system.Hardware
A physical machine.File
A file such as a configuration file.API
A technical interface such as an API.Integration
Transactions, batch jobs, services or interfaces that integration data or processes.Processes
Business processes.Service
A service such as an payment service offered to customers or a technology service offered to internal business users.Infrastructure
Infrastructure services or components such as backup power at a data center.Facilities
Locations such as offices or data centers.Data
Data collections and structures such as a database.Metadata
Metadata such as a database schema.Overview: Configuration Item | ||
Type | Service ManagementIT Service ManagementManagementITIL | |
Definition (1) | Identifiable entities that can be changed independently. | |
Definition (ITIL v3) | Any component that needs to be managed in order to deliver an IT Service. | |
Related Concepts | Service ManagementConfiguration Management |