Relationship Building
A sales team requires extensive industry contacts and positive customer relationships to achieve sales targets.Customer is Always Right
A customer service team with high targets for customer satisfaction requires a team culture of respect for the customer.Cost Reduction
In order for a solar panel manufacturer to compete they need to continually reduce costs by improving designs and efficiency.Reliability Engineering
In order for an aircraft to sell, it requires a reliable and resilient design.Risk Management
In order for a project to be successful, project risks are identified and managed.Change Control
In order for a project to be delivered to budget and schedule, a change control board reviews all change requests and introduces change to the project in a controlled and managed fashion.Productivity
In order for a startup to be successful, the core development team requires focus on developing code for the first 6 months without any distractions.Design
In order for product design teams to succeed, they use their own products on a daily basis such that they can identify with customer pain points.Vendor Management
In order for a firm to maintain a positive and productive relationship with an IT vendor, they require the contractual right to interview all contractors that the vendor supplies.Voice of the Customer
In order for a product redesign to sell better than the current design, the design team talks to customers to understand the perceived strengths and weaknesses of the current product.Authority
In order for customer service managers to achieve objectives related to customer satisfaction and public relations, they require authority to make exceptions to policy.Sustainability
In order for a luxury brand to be viewed positively by customers, the firm requires due diligence in ensuring its products and global operations don't harm people or the environment.| Overview: Critical Success Factors | ||
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