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top   »  customer service   »  customer service process   »  customer service improvement   »  customer service improvement plan

3 Examples of a Customer Service Improvement Plan

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An customer service improvement plan is an action plan to improve customer experience. This can be developed for an organization, team or individual to improve results such as customer satisfaction. The following are illustrative examples of a customer service improvement plan.

Process

A plan to improve the customer service process such as introducing a system of customer advocates, a leadership program or a process for gathering feedback from dissatisfied customers.

Performance

A plan to improve the performance of a team or individual.

Customer Experience

Re-inventing the customer experience itself such as a theme park that allows customers to schedule popular rides as opposed to standing in line.
Overview: Customer Service Improvement Plan
Type
Customer Service Improvement
Definition
An action plan to improve customer experience.
Related Concepts
Customer Service Improvement »
Action Plan »
Customer Experience »
Customer Satisfaction »
Business Processes »
Customer Advocates »

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