ProcessA plan to improve the customer service process such as introducing a system of customer advocates, a leadership program or a process for gathering feedback from dissatisfied customers.
PerformanceA plan to improve the performance of a team or individual.
Customer ExperienceRe-inventing the customer experience itself such as a theme park that allows customers to schedule popular rides as opposed to standing in line.
|Overview: Customer Service Improvement Plan|
|Definition||An action plan to improve customer experience.|