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An internal customer is a member of your organization who consumes services provided by your organization that aren't available to external customers. It is common for departments, teams and individuals to view internal stakeholders as their customers. The following are illustrative examples.
Information TechnologyIn many cases, an information technology department serves primarily internal customers. IT departments may provide a service desk that represents a internal customer service function for technical services such as software support.Human ResourcesCertain aspects of human resources may be viewed as a service to business units. For example, business units may be viewed as a customer of recruiting services. In other areas, human resource pays more of an internal control function.
Facility ManagementFacilities such as offices and data centers may be managed with a customer service function for internal customers.ConsultingTeams that are viewed as internal consultants in areas such as design, marketing, project management and technology.OperationsOperations teams such as a department that operates processes and systems for internal stakeholders may provide internal customer service and service level agreements.|
Type | | Definition | The management of internal functions as a service to internal stakeholders who are viewed as customers. | Related Concepts | |
Management
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