A performance improvement plan is a set of objectives that are assigned to an employee who has had a poor performance review. They are designed to give an employee a chance to improve and can often be interpreted as a warning that dismissal is a likely outcome if improvement is lacking. The following are illustrative examples.A customer service representative had low customer satisfaction scores and several customers directly complained about her performance. The following performance improvement plan was assigned to the employee in addition to their regular performance objectives.
Software DevelopmentA software developer has slowed team progress by missing deadlines, failing to check in her work and submitting low quality code. A lead developer will work with her to help her improve her deliverables.A marketing director has a mandate to improve a customer loyalty program. The director produced no changes to the program in his first nine months. A performance improvement plan is introduced that sets expectations for business results.
NotesPerformance improvement plans are similar to regular performance objectives and are typically designed to be SMART. The examples above omit fields such as dates and names that are typically included in a performance improvement plan.
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