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What is a Problem?

 , updated on October 20, 2015
A problem is a flaw or vulnerability that is the cause, or potential cause, of incidents resulting in losses.
Overview: Problem
DefinitionA flaw that is the root cause of incidents or vulnerability that has potential to cause incidents.
ExamplesSoftware bugs
Security vulnerabilities
Broken processes
Legal compliance issues
An ineffective organizational culture
Product quality issues
Related ConceptsRisk

Incident Management

This is the complete list of articles we have written about incident management.
Business Incident
Call Tree
Downtime
Escalation
Help Desk
Incident
Incident Process
MTTR
Problem Management
Root Cause
Service Desk
Service Management
SLA
Support Levels
Trouble Ticket
More ...
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