Planning
Planning failures such as overproduction.Data
Low quality data such as customer information that is incomplete, outdated and inconsistent amongst various databases.Unnecessary Dependencies
Tasks that unnecessarily rely on a single resource such as an approval that doesn't happen when someone is on vacation.Bottlenecks
Slow or overburdened resources that leave other resources waiting.Work Levels
Inconsistent work levels such as one resource that has little to do and another that is constantly and unreasonably overworked.Sequential Processes
Doing things in a sequential process that could be done in parallel.Needless Complexity
A process that could be done more directly and simply by completely restructuring it.Quality Control
Poor quality control. For example, flawed parts that aren't tested before being fed to a complex manufacturing process.Systems
Systems that don't support processes efficiently. For example, when extensive research is required to make a decision as opposed a system that automatically gives you the information you need when you need it.Authority
Staff that lack authority to solve problems when they occur resulting in a slow escalation process.Place
In some cases, processes are less efficient when the resources required to execute them are geographically distributed.Politics
Teams that slow a process down due to political motives.Human Error
Process, system and training gaps that allow people to make mistakes that go unidentified until they have caused damage. For example, a process that involves manually emailing a customer an order confirmation allows an employee to accidentally enter the wrong email address.Automation
Failures of automation such as inefficient business rules.| Overview: Process Gaps | ||
Type | ||
Definition | Inefficiencies and failures that make a business process less than optimal. | |
Related Concepts | ||
