Efficiency
The ratio of output to input.Productivity
Output in an hour worked.Cycle Time
The duration of a process from start-to-end.Turnaround Time
The amount of time to a fulfill a customer request. Measured from the customer's perspective and may span multiple business processes.Takt time
The time between starting one unit to starting the next. For example, a production line that begins a manufacturing a new unit every 14 seconds.Throughput
Output in a period of time.Error Rate
The number of errors as a percentage of a total. For example, the number of products that fail quality control. Error rate is also commonly known as a failure rate or defect rate.Cost Effectiveness
The cost for a benefit. For example, cost per unit or cost per service request. Cost effectiveness can also measure non-financial benefits such as health outcomes.Overview: Process Metrics | ||
Type | ||
Definition | Standard measurements that are used to evaluate the performance of business processes. | |
Related Concepts |