|Overview: Service Support
A collection of processes designed to manage the operational efficiency of a business or technology service.
What is Service Support?
John Spacey, updated on February 10, 2017
Service support is a collection of processes that are designed to ensure the operational efficiency of a service. These include incident and problem management, change management, release management and configuration management. Access to service support is typically provided through a single point of contact known as a service desk.
ServicesThis is the complete list of articles we have written about services.
If you enjoyed this page, please consider bookmarking Simplicable.
A list of common root causes of problems.
The 4 common levels of technical support.
An overview of the principle of You Build It, You Run It.
The difference between Service Level Agreements and Service Level Objectives.
The common types of application support.An overview of service operations with examples. An overview of the basic functions of service support.
An overview of incident response with examples.A list of widely accepted customer service principles.
The common types of experience quality.
A definition of customer facing with examples.
A definition of customer friendly with examples.
The common types of product knowledge.The definition of ticket management with examples. A definition of customer focus with examples. The common ways to improve customer service.
Detailed examples of customer service improvement plans.
The definition of customer dissatisfaction with examples.
TrendingThe most popular articles on Simplicable in the past day. Recent posts or updates on Simplicable. Site Map