| Overview: Service Support | ||
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Definition | A collection of processes designed to manage the operational efficiency of a business or technology service. | |
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What is Service Support? John Spacey, updated on
ServicesThis is the complete list of articles we have written about services.If you enjoyed this page, please consider bookmarking Simplicable.
Root CauseA list of common root causes of problems.Support Levels
The 4 common levels of technical support.
You Build It, You Run It
An overview of the principle of You Build It, You Run It.
SLA vs SLO
The difference between Service Level Agreements and Service Level Objectives.
Application Support
The common types of application support.
Service OperationsAn overview of service operations with examples.Service SupportAn overview of the basic functions of service support.Incident Response
An overview of incident response with examples.
Customer Service PrinciplesA list of widely accepted customer service principles.Experience Quality
The common types of experience quality.
Customer Facing
A definition of customer facing with examples.
Customer Friendly
A definition of customer friendly with examples.
Product Knowledge
The common types of product knowledge.
Ticket ManagementThe definition of ticket management with examples.Customer FocusA definition of customer focus with examples.Customer Service ImprovementThe common ways to improve customer service.
Customer Service Improvement Plan
Detailed examples of customer service improvement plans.
Customer Dissatisfaction
The definition of customer dissatisfaction with examples.
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