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top   »  business   »  services   »  service support   »  service support definition

What is Service Support?

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Service support is a collection of processes that are designed to ensure the operational efficiency of a service. These include incident and problem management, change management, release management and configuration management. Access to service support is typically provided through a single point of contact known as a service desk.
Overview: Service Support
Type
Service Management
Definition
A collection of processes designed to manage the operational efficiency of a business or technology service.
Related Concepts
Service Level Management
Service Desk

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