Next read: Examples of Low Quality
Product QualityThe overall fit for purpose quality of your products.
Service ExcellenceFriendly and professional service that meets customer needs.
Service CultureThe norms and expectations in an organization around service and respect for the customer.
Design QualityProducts that are designed well such that they have much perceived value.
Quality AssuranceThe high level process of improving quality across an organization including design quality.
Quality ControlThe process of making sure that delivered products and services conform to specifications and policy.
Build QualityThe quality of materials, manufacturing and assembly of products.
Packaging QualityThe quality of your packaging.
Brand QualityConsistent quality levels across a brand.
Regulatory ComplianceComplying with industry regulations.
Standards ComplianceComplying with industry and product related standards.
Customer SupportHow well you respond to customer requests, complaints and inquiries.
Customer AdvocacyObtaining customer feedback and using that to improve quality.
Customer ExperienceThe end-to-end experience of customers including every interaction with your business.
Customer SatisfactionCustomers self-rated satisfaction is a standard way to measure overall quality.
Ratings & ReviewsThe opinions of customers as expressed online.
Employee ExperienceBeing a good employer with satisfied employees.
Terms and GuaranteesOffering fair and generous terms, guarantees and return policies.
Billing QualityAccurate and precise billing that is easy to understand.
Communication QualityHow well you communicate with stakeholders such as customers and the public.
Brand RecognitionHaving a recognized brand.
Brand ImageHow customers feel about your brand.
Business ReputationHaving an established reputation in the minds of stakeholders.
Corporate CultureThe norms of behavior in your organization.
Partner ManagementHow well you manage partners to ensure the extended quality of your business.
Risk ManagementManaging the risks to your business.
Environmental ImpactWorking to reduce the environmental impact of your products, services and operations.
Social ResponsibilityBeing a good business for people and planet including your extended operations such as sourcing.
TransparencyNot hiding things about your business.
Corporate AccountabilityOwning failures and shortfalls and working to correct and improve.