Manufacturing
A bicycle tire manufacturer tests every unit off a production line. When a problem is found, it is escalated to quality assurance teams who investigate and address the root cause of the nonconformance.Telecom
A telecom company performs quality control with network testing tools that evaluate quality factors such as latency. When an issue it found it is escalated to incident management. Quality assurance teams follow up on incidents to address persistent problems.Maintenance
A high speed train maintenance team performs quality control inspections of all work to confirm it complies with maintenance procedures.Software
A software-as-a-service provider monitors services to ensure conformance to service level agreements. Violations of SLA are escalated to service management processes. The process of service management is monitored by a quality assurance team that looks at overall process improvements.| Overview: Conformance Quality | ||
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Definition | The production of products and delivery of services to specifications. | |
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