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What is Credence Quality?

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Credence quality is quality that is difficult for customers to evaluate even after they have consumed a product or service. It is associated with products and services that require special skills to evaluate or where results aren't immediately apparent. The following are common types of credence quality.

Health

Evaluating the health benefits of products, services or medical treatments.

Advice

Evaluating advice in areas such as law, medicine or investments.

Repairs

The quality of repairs and construction.

Knowledge

Education and knowledge.
Overview: Credence Quality
Type
Types of Quality
Definition
Quality that is difficult for customers to evaluate even after they have consumed a product or service.
Related Concepts
Types of Quality »
Quality »
Credence Good »
Knowledge »

Quality

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Types of Quality

A list of quality types.

Quality vs Value

The subtle difference between quality and value.

Quality Metrics

The common types of quality metrics.

Service Quality

The primary types of service quality.

Experience Quality

The common types of experience quality.

Critical To Customer

A definition of critical to customer with examples.

Design Life

An overview of design life with examples.

Planned Obsolescence

The common types of planned obsolescence.

Quality Objectives

The definition of quality objectives with examples.

Services

A list of common types of services.

Managed Services

The common types of managed service.

Self Service

An overview of self service with examples.

Product vs Service

The business difference between products and services.

Credence Good

A definition of credence good with examples.

Service Differentiation

A definition of service differentiation with examples.

IT Services

The definition of IT services with examples.

Intangibility

The definition of intangibility with examples.

Intangible Goods

The definition of intangible good with examples.

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