ReadabilityThe quality of writing including fluency, flow, engagement, spelling and grammar. Readability also includes the legibility of text and visual elements.
StructureA document that feels organized with a useful layout.
Visual AppealA document that is stylish and pleasing to view. For example, the functional use of color to aid comprehension such as a black and white diagram with a single color element that emphasizes a point.
ClarityContent that makes a clear point. For example, wordage that is selected to communicate as opposed to impress or gloss over a lack of knowledge on the part of the author.
ConcisenessContent that gets to the point with no extra information or indirect language. information density relative to the purpose of the document. For example, a presentation might have one point per page but an operations manual might be densely packed with complex charts that can be used quickly without traversing too many pages. information at one level of detail with links to information that is higher-level or lower-level.
ConsistencyThe use of the same structure, layout, writing style and visual elements throughout the document.
CorrectnessLack of factual errors or omissions.
CompletenessA document that provides the information required to achieve its objectives.
PrecisionInformation that is as unambiguous as possible.
DiligenceA document that has been well researched. Sources are referenced and acknowledged.
CredibilityA document has been prepared by an talented individual with an appropriate level of expertise in the topic. Typically evaluated with a process of peer review.
ImpactThe document achieves its objectives such as conveying knowledge or influencing a target audience.
|Overview: Document Quality|
The value of a document to its target audience.
A document that effectively and efficiently achieves its objectives.