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top   »  quality   »  errors   »  human error vs design error

Human Error vs Design Error

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Human error is a mistake that causes a loss. It is traditionally common for accidents, problems, incidents and low quality outcomes to be explained by human error.
Products, services, interfaces, procedures and processes can be designed to minimize the chance of human error. Design error, also known as latent human error, is a mistake that is waiting to happen because of a poor design.
It is increasingly common to view accidents in terms of design as opposed to user error. In some industries, such as aviation safety, this has been common for decades. Aircraft maintenance procedures are designed to carefully eliminate any human error with rituals, standard procedures, double checks and specialized tool sets. When an error does occur, it is viewed as a systematic failure of poorly designed processes as opposed to a person's error.
Human Error vs Design Error
Human Error
Design Error
Definition
A person's mistake that results in a loss.
A design that includes mistakes waiting to happen.
Also Known As
User error
Latent human error
Examples
Memory lapses
Visual mistakes
Knowledge gaps
Clicking the wrong thing
Unclear interfaces
Lack of validation
Unnecessary complexity
Failure to consider potential human error in designs

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