Management Related Guides
Incident Management
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An Incident is failure event that has a business impact or that represents a business risk. The following are illustrative examples.HardwareA networking device crashes, bringing down several services.
Software A software bug in an airline reservation system causes boarding passes to fail to scan. Information SecurityAn advanced persistent threat gains access to an encrypted list of passwords.DeploymentA software deployment fails resulting in an extended outage of a bank's website.ConfigurationA new firewall rule causes integration with a channel partner to fail.
DataA mobile device displays an incorrect weather report for 150 cities due to a data integration error.AvailabilityA media company's website is down for 30% of customers after a browser plugin update leads to compatibility issues.A salesperson accidentally emails a list of customers to an external email violating local privacy regulations.
A photo sharing service has a bug that allows users to view photos labeled as private.FacilitiesGrid power fails at a data center and backup power initially fails to come on line.
Incident Management
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