Hardware
A networking device crashes, bringing down several services.Software
A software bug in an airline reservation system causes boarding passes to fail to scan.Information Security
An advanced persistent threat gains access to an encrypted list of passwords.Deployment
A software deployment fails resulting in an extended outage of a bank's website.Configuration
A new firewall rule causes integration with a channel partner to fail.Data
A mobile device displays an incorrect weather report for 150 cities due to a data integration error.Availability
A media company's website is down for 30% of customers after a browser plugin update leads to compatibility issues.Compliance
A salesperson accidentally emails a list of customers to an external email violating local privacy regulations.Privacy
A photo sharing service has a bug that allows users to view photos labeled as private.Facilities
Grid power fails at a data center and backup power initially fails to come on line.| Overview: Incident | ||
Type | Incident Management | |
Definition | A failure event that has a business impact or that represents a business risk. | |
Also Known As | IT IncidentService Incident | |
Related Concepts | ||
