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Incident Management

10 Examples of an Incident

 , updated on February 12, 2017
An Incident is failure event that has a business impact or that represents a business risk. The following are illustrative examples.

Hardware

A networking device crashes, bringing down several services.

Software

A software bug in an airline reservation system causes boarding passes to fail to scan.

Information Security

An advanced persistent threat gains access to an encrypted list of passwords.

Deployment

A software deployment fails resulting in an extended outage of a bank's website.

Configuration

A new firewall rule causes integration with a channel partner to fail.

Data

A mobile device displays an incorrect weather report for 150 cities due to a data integration error.

Availability

A media company's website is down for 30% of customers after a browser plugin update leads to compatibility issues.

Compliance

A salesperson accidentally emails a list of customers to an external email violating local privacy regulations.

Privacy

A photo sharing service has a bug that allows users to view photos labeled as private.

Facilities

Grid power fails at a data center and backup power initially fails to come on line.
Overview: Incident
TypeIncident Management
DefinitionA failure event that has a business impact or that represents a business risk.
Also Known AsIT Incident
Service Incident
Related ConceptsIncident Management
Incident vs Problem
Security Incident

Incident Management

This is the complete list of articles we have written about incident management.
Business Incident
Call Tree
Corrective Action
Downtime
Escalation
Help Desk
Incident
Incident Process
MTTR
MTBF
Problem Management
Root Cause
Mean Time To Repair
Service Desk
Service Management
SLA
Self Service
Support Levels
Trouble Ticket
More ...
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