42 Examples of Process Quality

John Spacey, June 02, 2023

Process quality is the degree to which a process achieves its objectives in the most efficient way possible. This includes the design of the process and the realities of whether the real world process conforms to this design. It is common for processes to be inefficient, unstable, ad hoc, disorganized and unsupported by systems and data. The following are common examples of process quality.

Defined process objectives	Process design
Process gaps	Process measurements
Process controls	Standard operating procedures
Process automation	Systems quality
Statistical process control	Workflows
Checklists	Process monitoring
Data driven processes	Data quality
Standardization	Error prevention
Consistency	Accuracy
Compliance	Reliability
Process documentation	Defined roles & responsibilities
Segregation of duties	Process training
Error handling	Process integration – processes and systems that work together
Transparency	Information security
Cost efficiency	Process speed
Lack of bottlenecks and inefficiencies	Productivity
Efficient use of resources	Audit trail
Process audits	Continuous improvement of the process
Mechanisms for oversight and accountability	Work culture such as service culture
Communication processes	Escalation processes
Issue and problem management processes	Process impact on the customer experience and customer satisfaction

Segregation of duties is a process control that strategically divides authority between different roles. For example, hiring managers who have no control over salary offers such that people can't hire friends with inflated salaries.

Next read: Examples of Quality Management

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