Plan → Do → Check → Rethink
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4 Steps of the Quality Assurance ProcessPlan → Do → Check → Rethink
PlanDefine what quality means and how you will measure it and improve it. For example, a luxury hotel that defines service quality in terms of use cases and personas that capture the customer journey. This may be implemented with training, processes, tools, monitoring and performance management.DoImplement your plan.CheckMeasure results and engage your customers and other stakeholders to capture perceived shortfalls and opportunities for improvement.RethinkReview the process and your results and think how things could be different. For example, a bread shop that identifies a taste shortfall that hasn't been improved with menu changes as customers seldom return after their first purchase.NotesThe quality assurance process rapidly repeats, often implementing and reporting on improvements monthly.Quality AssuranceThis is the complete list of articles we have written about quality assurance.If you enjoyed this page, please consider bookmarking Simplicable.
Quality AssuranceA few quality assurance techniques.Quality Goals
Examples of measurable quality goals.
Words To Describe Quality
A vocabulary for describing the quality of products, services, experiences and work products.
Quality Management Examples
An overview of quality management with examples.
Incident Management Process
An overview of the incident management process with examples.
Problem Management Process
An overview of the problem management process.
Quality Improvement
An overview of quality improvement with examples.
Customer Service Quality
An overview of customer service quality with examples.
Quality Culture
An overview of quality culture with examples.
Quality Inspection
The definition of quality inspection with examples.
Quality Control Process
A basic quality control process with examples.
Quality TestingAn overview of quality testing with examples.QualityAn overview of low quality with examples.Imperfection
The definition of imperfection with examples.
Words To Describe Sound
A vocabulary for describing sound.
Value Opposite
A list of opposites of value.
Work Quality Examples
An overview of work quality with examples.
Value For Money
An overview of value for money with examples.
Design RequirementsA list of what is included in design requirements.
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