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98 Characteristics of Quality

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Quality characteristics are properties of products, services and experiences that can be used to evaluate quality. Quality is the value of things to the customer and can only be evaluated in terms of customer needs, expectations and perceptions. The following are examples of quality characteristics.
Accessibility
Accuracy
Adequate staffing
Aesthetics
Appropriate duration
Appropriate size
Attention to detail
Attentive service
Billing accuracy
Brand reputation
Build quality
Capacity
Cleanliness
Clear terms
Comfort
Compatibility
Confidentiality
Configurability
Consistency
Convenience
Courtesy
Customer experience
Customization options
Difficult to break
Diligent service
Ease of maintenance
Ease of use
Easy to clean
Efficiency – doesn’t waste resources
Emotionally engaging
Environmental friendliness
Ergonomics
Expertise
Fair terms
Features
Flexibility
Follows tradition or culture
Foolproof
Functionality
Guarantees
Healthy
Helpful service
Hygienic
Ingredient quality
Integrates with other things
Interoperability
Lack of defects
Lack of errors
Lack of problems
Lack of smell or good smell
Learnability
Look and feel
Maintenance
Manufacturing quality
Material quality
Packaging quality
Performance
Personal attention
Pleasing to use
Portability
Power functions for experts
Presentation of things such as food
Pricing transparency
Privacy
Productive to use
Professionalism
Quality of content
Reliability
Reputation
Resilient to stresses
Respectfulness
Responsiveness
Return policies
Reusable
Safety
Security
Self-service options
Sound quality
Speed
Stability
Standards compliance
Support
Taste
Transparent, open and communicative
Trustworthiness
Undo and cancel functions
Upgradability
User-friendliness
Users given control
Value for money
Versatility
Visual appeal
Visual quality
Weight
Welcoming environments
Well-designed
Well-structured
The quality of a product or service includes design quality, build quality, conformance quality, service quality and experience quality.

Quality

This is the complete list of articles we have written about quality.
Build Quality
Business Quality
Conformance Quality
Cost Of Quality
Creative Quality
Critical To Quality
Defects
Design Quality
Figure Of Merit
High Quality
IT Quality
Manufacturing Quality
Material Quality
Process Quality
Product Quality
Project Quality
Quality Characteristics
Quality Culture
Quality Expectations
Quality Issues
Quality Meaning
Quality Objectives
Quality Of Work
Quality Planning
Quality Problems
Regression Testing
Reliability Quality
Service Issues
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