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106 Examples of Quality Expectations

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Quality expectations are the criteria that customers use to evaluate the value of products, services and experiences. These are based on a broad range of factors such as customer needs and the assumptions that customers adopt about how products and services should work. Quality expectations are influenced by social, technological and market factors such that they change with time. The following are common examples of quality expectations.
Accuracy
Adaptability
Ambiance
Atmosphere
Attentive service
Billing accuracy
Bliss point - just the right size
Brand status and image
Build quality
Capacity
Cleanliness
Color is appealing
Comfort
Compatibility
Compliance with standards
Conforms to culture and tradition e.g. cheese that is the traditional color of cheese
Consistency
Controls responsiveness
Convenience
Country of design
Country of origin – ingredients and materials
Country of origin – manufacturing
Customizable
Design quality
Durability
Ease of assembly
Ease to use
Easy to clean
Easy to learn
Effectiveness
Efficiency
Effort of production such as handcrafted items
Employee uniforms and professional appearance
Engaging and fun e.g. video game
Environmental impact
Ergonomics
Experience quality
Fair terms and policies
Fast turnaround time
Features
Feel of materials
Flexibility
Freshness
Friendly and helpful service
Functions
Information quality
Ingredients quality
Intuitiveness
Knowledgeable staff
Lack of defects
Lack of unwanted features and functions
Lighting effects
Lightweight / Ideally weighted
Load times
Local ingredients
Look and feel
Low maintenance
Maintains user interest over time e.g. replayability of a game
Material quality
Meaningful and epic experiences
Menu accuracy
Noise level
Ongoing support and updates
Order accuracy
Packaging quality
Packaging usability
Performance
Personalized service
Pleasing aesthetics
Politeness
Precision
Presentation e.g. of food
Product certifications
Product lifespan
Product matches product description
Productive to use
Professionalism
Range of services
Recognizable brand
Reliability
Reputable brand
Resale value
Resistance to wear and tear
Responsiveness
Reusable elements such as packaging
Safety
Security
Smoothness of operation
Social proof e.g. a popular restaurant
Sound design
Sound quality
Spacious environments
Speed of service
Stability
Sturdiness
Style
Support
Taste
Trendy and new
Unboxing experience
Useful form factor
Useful size and dimensions
Variety and selection
Views e.g. from a hotel room
Warranty coverage
Well designed
Expectations are often relative to price and reputation. For example, customers will have different expectations of a food truck and an expensive meal at a fine restaurant. Where expectations are high the likelihood of a poor review increases unless quality is able to match these expectations.

Quality

This is the complete list of articles we have written about quality.
Build Quality
Business Quality
Conformance Quality
Cost Of Quality
Creative Quality
Critical To Quality
Defects
Design Quality
Figure Of Merit
High Quality
IT Quality
Manufacturing Quality
Material Quality
Process Quality
Product Quality
Project Quality
Quality Characteristics
Quality Culture
Quality Expectations
Quality Issues
Quality Meaning
Quality Objectives
Quality Of Work
Quality Planning
Quality Problems
Regression Testing
Reliability Quality
Service Issues
More ...
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