20+ Quality Management Techniques
John Spacey, September 25, 2015 updated on January 15, 2017
Quality management is the practice of preventing quality failures. It can be applied to products, services, experiences, processes, missions, architecture and infrastructure. Quality management is a broad practice that touches on product development, design, engineering, testing, controls, process improvement and service management. The following are quality management techniques and considerations.
QualityThe tangible and intangible properties that give things value and make them fit for purpose.
Reliability EngineeringDesigning things to maintain their quality over time in a variety of real world conditions.
TestingConfirming that products, services and features conform to requirements at launch.
Quality ControlTesting the production of products and delivery of services.
Quality AssuranceAddressing the causes of quality failures by improving designs, inputs, processes, systems and reducing human error.
Service ManagementRobust processes for managing services at a guaranteed level of quality specified in a service level agreement.
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Quality ControlA list of quality control techniques.
Quality Assurance vs Quality Control
The difference between quality assurance and quality control.
The definition of operational excellence with examples.
The definition of quality inspection with examples.
Quality Control Process
A basic quality control process with examples.
An overview of quality systems with examples.
Quality TestingAn overview of quality testing with examples.
Types of QualityA list of quality types.
Quality vs Value
The subtle difference between quality and value.
Quality MetricsThe common types of quality metrics.
Service QualityThe primary types of service quality.
The common types of experience quality.
Critical To Customer
A definition of critical to customer with examples.
Design LifeThe common types of design life.
The common types of planned obsolescence.
A definition of credence quality.
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