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20+ Quality Management Techniques

 , September 25, 2015 updated on January 15, 2017
Quality management is the practice of preventing quality failures. It can be applied to products, services, experiences, processes, missions, architecture and infrastructure. Quality management is a broad practice that touches on product development, design, engineering, testing, controls, process improvement and service management. The following are quality management techniques and considerations.


The tangible and intangible properties that give things value and make them fit for purpose.

Reliability Engineering

Designing things to maintain their quality over time in a variety of real world conditions.


Confirming that products, services and features conform to requirements at launch.

Quality Control

Testing the production of products and delivery of services.

Quality Assurance

Addressing the causes of quality failures by improving designs, inputs, processes, systems and reducing human error.

Service Management

Robust processes for managing services at a guaranteed level of quality specified in a service level agreement.
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Quality Control

A list of quality control techniques.

Quality Assurance vs Quality Control

The difference between quality assurance and quality control.

Operational Excellence

The definition of operational excellence with examples.

Quality Inspection

The definition of quality inspection with examples.

Quality Control Process

A basic quality control process with examples.

Quality System

An overview of quality systems with examples.

Quality Testing

An overview of quality testing with examples.

Types of Quality

A list of quality types.

Quality vs Value

The subtle difference between quality and value.

Quality Metrics

The common types of quality metrics.

Service Quality

The primary types of service quality.

Experience Quality

The common types of experience quality.

Critical To Customer

A definition of critical to customer with examples.

Design Life

The common types of design life.

Planned Obsolescence

The common types of planned obsolescence.

Credence Quality

A definition of credence quality.
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