58 Examples of Quality Management

John Spacey, updated on June 02, 2023

Quality management is the practice of preventing quality failures. This can be applied to products, services, experiences, processes, missions, projects and infrastructure. The following are examples of what's involved in quality management.

Quality Planning

The recurring process of planning quality.

Quality objectives	Customer requirements and customer advocacy
Quality standards	Quality metrics
Quality control plan	Communication plan
Training plan	Quality assurance plan
Resources and schedule	Quality risk management plan

Quality Assurance

Quality assurance is the end-to-end process of managing quality across an organization including design quality, build quality, service quality, quality control, customer advocacy and continuous improvement.

Quality management system - the policies, processes and procedures used to manage quality	Quality management software and data
Quality policy	Standards development
Standards compliance	Quality processes and procedures
Quality controls	Quality audits
Monitoring quality	Measuring and reporting quality
Quality benchmarking	Managing quality issues
Corrective actions	Preventative actions
Root cause analysis	Supplier evaluations and monitoring
Quality inspections	Quality documentation
Quality training	Compliance
Project quality	Design reviews and design quality
Investigating customer complaints and feedback	Customer advocacy – using real world feedback to improve quality
Cross-functional collaboration for quality issues and improvement	Continuous improvement of quality and quality practices

Quality Control

Quality control is about conformance quality -- making sure that operations, projects and services are conforming to policies, standards, processes, procedures, requirements and specifications.

Quality inspections	Quality testing
Test automation	Identifying and correcting defects
Quality measurements	Process controls
Process automation	Standard operating procedures
Work procedures	Checklists
Control systems	Internal controls
Approval processes	Document control
Quality control for operations	Quality control for projects
Quality control for service delivery

Methodologies

It is common for quality management to conform to standards such as ISO 9001, an international standard for quality management systems. It is also common to adopt a quality methodology or approach such as:

Total Quality Management (TQM)	Six Sigma
Lean Management	Quality Circles
Kaizen & Continuous Improvement

There are many different types of quality including design quality, build quality, conformance quality, service quality, process quality and project quality. These all fall under quality management meaning that it is a massive undertaking that spans the entire operations of a business.