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58 Examples of Quality Management

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Quality management is the practice of preventing quality failures. This can be applied to products, services, experiences, processes, missions, projects and infrastructure. The following are examples of what's involved in quality management.

Quality Planning

The recurring process of planning quality.
Quality objectives
Customer requirements and customer advocacy
Quality standards
Quality metrics
Quality control plan
Communication plan
Training plan
Quality assurance plan
Resources and schedule
Quality risk management plan

Quality Assurance

Quality assurance is the end-to-end process of managing quality across an organization including design quality, build quality, service quality, quality control, customer advocacy and continuous improvement.
Quality management system - the policies, processes and procedures used to manage quality
Quality management software and data
Quality policy
Standards development
Standards compliance
Quality processes and procedures
Quality controls
Quality audits
Monitoring quality
Measuring and reporting quality
Quality benchmarking
Managing quality issues
Corrective actions
Preventative actions
Root cause analysis
Supplier evaluations and monitoring
Quality inspections
Quality documentation
Quality training
Project quality
Design reviews and design quality
Investigating customer complaints and feedback
Customer advocacy – using real world feedback to improve quality
Cross-functional collaboration for quality issues and improvement
Continuous improvement of quality and quality practices

Quality Control

Quality control is about conformance quality -- making sure that operations, projects and services are conforming to policies, standards, processes, procedures, requirements and specifications.
Quality inspections
Quality testing
Test automation
Identifying and correcting defects
Quality measurements
Process controls
Process automation
Standard operating procedures
Work procedures
Control systems
Internal controls
Approval processes
Document control
Quality control for operations
Quality control for projects
Quality control for service delivery


It is common for quality management to conform to standards such as ISO 9001, an international standard for quality management systems. It is also common to adopt a quality methodology or approach such as:
Total Quality Management (TQM)
Six Sigma
Lean Management
Quality Circles
Kaizen & Continuous Improvement
There are many different types of quality including design quality, build quality, conformance quality, service quality, process quality and project quality. These all fall under quality management meaning that it is a massive undertaking that spans the entire operations of a business.

Quality Management

This is the complete list of articles we have written about quality management.
Acceptance Testing
Change Control
Conformance Quality
Cost Of Quality
Defensive Design
Fail Well
Fit For Purpose
Human Factors
Incident Management
Latent Human Error
Problem Management
Process Quality
Quality Analysis
Quality Assurance
Quality Control
Quality Culture
Quality Inspection
Quality Objectives
Quality Planning
Quality Policy
Quality System
Quality Testing
More ...
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Quality Objectives

The definition of quality objectives with examples.

Quality Control

A list of quality control techniques.

Quality Assurance vs Quality Control

The difference between quality assurance and quality control.

Operational Excellence

The definition of operational excellence with examples.

Quality Inspection

The definition of quality inspection with examples.

Quality Control Process

A basic quality control process with examples.

Quality System

An overview of quality systems with examples.

Quality Testing

An overview of quality testing with examples.

Build Quality

An overview of build quality with examples.

Business Quality

An overview of business quality with examples.

Cost Of Quality

An overview of cost of quality with examples.

Types of Quality

A list of quality types.

Quality vs Value

The subtle difference between quality and value.

Quality Metrics

The common types of quality metrics.

Service Quality

The primary types of service quality.

Experience Quality

The common types of experience quality.

Critical To Customer

A definition of critical to customer with examples.

Design Life

An overview of design life with examples.

Planned Obsolescence

The common types of planned obsolescence.

Credence Quality

A definition of credence quality.
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