Quality Planning
The recurring process of planning quality.Quality objectives | Customer requirements and customer advocacy |
Quality standards | Quality metrics |
Quality control plan | Communication plan |
Training plan | Quality assurance plan |
Resources and schedule | Quality risk management plan |
Quality Assurance
Quality assurance is the end-to-end process of managing quality across an organization including design quality, build quality, service quality, quality control, customer advocacy and continuous improvement.Quality management system - the policies, processes and procedures used to manage quality | Quality management software and data |
Quality policy | Standards development |
Standards compliance | Quality processes and procedures |
Quality controls | Quality audits |
Monitoring quality | Measuring and reporting quality |
Quality benchmarking | Managing quality issues |
Corrective actions | Preventative actions |
Root cause analysis | Supplier evaluations and monitoring |
Quality inspections | Quality documentation |
Quality training | Compliance |
Project quality | Design reviews and design quality |
Investigating customer complaints and feedback | Customer advocacy – using real world feedback to improve quality |
Cross-functional collaboration for quality issues and improvement | Continuous improvement of quality and quality practices |
Quality Control
Quality control is about conformance quality -- making sure that operations, projects and services are conforming to policies, standards, processes, procedures, requirements and specifications.Quality inspections | Quality testing |
Test automation | Identifying and correcting defects |
Quality measurements | Process controls |
Process automation | Standard operating procedures |
Work procedures | Checklists |
Control systems | Internal controls |
Approval processes | Document control |
Quality control for operations | Quality control for projects |
Quality control for service delivery |
Methodologies
It is common for quality management to conform to standards such as ISO 9001, an international standard for quality management systems. It is also common to adopt a quality methodology or approach such as:Total Quality Management (TQM) | Six Sigma |
Lean Management | Quality Circles |
Kaizen & Continuous Improvement |
