Stakeholder Analysis
Identity quality roles, responsibilities and stakeholders who will be informed. This can be captured in a RACI matrix.
Quality Policy
Outline or reference your commitment to quality and any quality related principles and policies that your organization has adopted.
Quality Assurance Process
Outline your top level process for planning, managing, controlling, reporting and improving quality.
Procurement Quality
How quality will be evaluated as part of the procurement process for materials, components and services. For example, inspections or quality checks on incoming shipments.
Partner Management
How quality will be managed across partners such as partner scorecards for quality.
Quality Objectives
A list of measurable quality objectives.
Quality Standards
Identify applicable standards.
Quality Control Process
Describe the process for testing, monitoring and measuring quality.
Corrective and Preventive Actions
Practices for preventing and correcting quality non-conformance.
Root Cause Analysis
Outline the process that ensures the root cause of quality non-conformance is identified and addressed.
Quality Requirements
Document or reference quality requirements such as the non-functional requirements of a project.
Product Specifications
Identify product requirements and specifications.
Service Requirements
Identity service requirements and policies.
Quality Criteria
The criteria or benchmarks that will be used to evaluate quality such as acceptance criteria.
Quality Related Training
Outline requirements for quality training.
Quality Reporting
Outline quality metrics and reports that will be delivered.
Quality Documentation
Identify quality documentation and templates or specifications for these deliverables.
Communication Plan
Outline how quality reports, processes and issues will be communicated.
Continuous Improvement
Detail how quality and quality processes will be improved over time.
Customer Advocacy
Discuss how customer feedback is used to improve quality.
Quality Risks
Identity quality risks and how they will be managed.
Quality Audits
Detail how quality will audited.
