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7 Types of Quality

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Quality is the value of things relative to their purpose. Any product, service, experience or asset can be described in terms of its quality or lack of quality. Quality includes both tangible aspects such as features and intangible aspects such as the taste of food. The following are types of quality.

Product Quality

Products that fit customer needs and fulfill customer expectations.
Durability
Reliability
Performance
Efficiency
Safety & security
Functionality
Accuracy
Precision
Consistency
Compatibility
Usability
Ergonomics
User-friendliness
Aesthetics
Design quality
Craftsmanship
Finish
Materials
Workmanship

Service Quality

Services involve intangible elements of quality such as environments, customer service and customer experience.
Timeliness
Responsiveness
Consistency
Accuracy
Precision
Efficiency
Effectiveness
Safety and security
Courtesy
Helpfulness
Personalization
Transparency
Honesty
Trustworthiness
Professionalism
Competence
Attention to Detail
Follow-up
Flexibility

Experience Quality

The quality of experiences in areas such as medicine, education, entertainment, events and services.
Ease of use
Learnability
Intuitiveness
Simplicity
Convenience
Comfort
Sound & sensation
Smell
Taste
Meaningful experiences
Learning experiences
Entertaining experiences
Emotional resonance
Social status
Trust
Responsiveness
On-time performance
Empathy
Accessibility

IT Quality

The quality aspects of technology, it operations and support.
Reliability
Availability
Scalability
Performance
Response time
Throughput
Latency
Capacity
Efficiency
User support
Sustainability
Resilience
Cybersecurity
Privacy
Maintainability

Data Quality

The technical quality of data.
Accuracy
Precision
Consistency
Completeness
Timeliness
Relevance
Validity
Value
Reliability
Credibility
Standardization

Information Quality

The quality of information for contexts such as publishing, media and communications.
Timeliness
Objectivity
Credibility
Reliable sources
Independence
Completeness
Usefulness
Clarity
Originality
Depth
Explorability
Corrections and accountability
Peer review
More ...

Quality of Life

The health, happiness, security, prosperity and fulfillment of individuals and communities.
Health
Well-being
Income
Wealth
Clean air
Clean water
Freedom
Good food
Physical fitness
Quality of sleep
Access to education
Quality of education
Social support
Next: Quality Examples
More about quality:
Build Quality
Customer Needs
Durability
Fit For Purpose
Manufacturing Quality
Process Quality
Quality
Quality Characteristics
Quality Expectations
System Quality
Types of Quality
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