7 Types of Quality

John Spacey, updated on August 24, 2023

Quality is the value of things relative to their purpose. Any product, service, experience or asset can be described in terms of its quality or lack of quality. Quality includes both tangible aspects such as features and intangible aspects such as the taste of food. The following are types of quality.

Product Quality

Products that fit customer needs and fulfill customer expectations.

Durability	Reliability
Performance	Efficiency
Safety & security	Functionality
Accuracy	Precision
Consistency	Compatibility
Usability	Ergonomics
User-friendliness	Aesthetics
Design quality	Craftsmanship
Finish	Materials
Workmanship	More ...

Service Quality

Services involve intangible elements of quality such as environments, customer service and customer experience.

Timeliness	Responsiveness
Consistency	Accuracy
Precision	Efficiency
Effectiveness	Safety and security
Courtesy	Helpfulness
Personalization	Transparency
Honesty	Trustworthiness
Professionalism	Competence
Attention to Detail	Follow-up
Flexibility	More ...

Experience Quality

The quality of experiences in areas such as medicine, education, entertainment, events and services.

Ease of use	Learnability
Intuitiveness	Simplicity
Convenience	Comfort
Sound & sensation	Smell
Taste	Meaningful experiences
Learning experiences	Entertaining experiences
Emotional resonance	Social status
Trust	Responsiveness
On-time performance	Empathy
Accessibility	More ...

IT Quality

The quality aspects of technology, it operations and support.

Reliability	Availability
Scalability	Performance
Response time	Throughput
Latency	Capacity
Efficiency	User support
Sustainability	Resilience
Cybersecurity	Privacy
Maintainability	More ...

Data Quality

The technical quality of data.

Accuracy	Precision
Consistency	Completeness
Timeliness	Relevance
Validity	Value
Reliability	Credibility
Standardization	More ...

Information Quality

The quality of information for contexts such as publishing, media and communications.

Timeliness	Objectivity
Credibility	Reliable sources
Independence	Completeness
Usefulness	Clarity
Originality	Depth
Explorability	Corrections and accountability
Peer review	More ...

Quality of Life

The health, happiness, security, prosperity and fulfillment of individuals and communities.

Health	Well-being
Income	Wealth
Clean air	Clean water
Freedom	Good food
Physical fitness	Quality of sleep
Access to education	Quality of education
Social support	More ...