
Product Quality
Products that fit customer needs and fulfill customer expectations.Durability | Reliability |
Performance | Efficiency |
Safety & security | Functionality |
Accuracy | Precision |
Consistency | Compatibility |
Usability | Ergonomics |
User-friendliness | Aesthetics |
Design quality | Craftsmanship |
Finish | Materials |
Workmanship |
Service Quality
Services involve intangible elements of quality such as environments, customer service and customer experience.Timeliness | Responsiveness |
Consistency | Accuracy |
Precision | Efficiency |
Effectiveness | Safety and security |
Courtesy | Helpfulness |
Personalization | Transparency |
Honesty | Trustworthiness |
Professionalism | Competence |
Attention to Detail | Follow-up |
Flexibility |
Experience Quality
The quality of experiences in areas such as medicine, education, entertainment, events and services.Ease of use | Learnability |
Intuitiveness | Simplicity |
Convenience | Comfort |
Sound & sensation | Smell |
Taste | Meaningful experiences |
Learning experiences | Entertaining experiences |
Emotional resonance | Social status |
Trust | Responsiveness |
On-time performance | Empathy |
Accessibility |
IT Quality
The quality aspects of technology, it operations and support.Reliability | Availability |
Scalability | Performance |
Response time | Throughput |
Latency | Capacity |
Efficiency | User support |
Sustainability | Resilience |
Cybersecurity | Privacy |
Maintainability |
Data Quality
The technical quality of data.Accuracy | Precision |
Consistency | Completeness |
Timeliness | Relevance |
Validity | Value |
Reliability | Credibility |
Standardization |
Information Quality
The quality of information for contexts such as publishing, media and communications.Timeliness | Objectivity |
Credibility | Reliable sources |
Independence | Completeness |
Usefulness | Clarity |
Originality | Depth |
Explorability | Corrections and accountability |
Peer review | More ... |
Quality of Life
The health, happiness, security, prosperity and fulfillment of individuals and communities.Health | Well-being |
Income | Wealth |
Clean air | Clean water |
Freedom | Good food |
Physical fitness | Quality of sleep |
Access to education | Quality of education |
Social support |