7 Types of Quality
John Spacey, May 05, 2017
Quality is the value of things relative to their purpose. Any product, service, experience or asset can be described in terms of its quality or lack of quality. Quality includes both tangible aspects such as features and intangible aspects such as the taste of food. The following are types of quality.
Product QualityProducts that fit customer needs and fulfill customer expectations.
Service QualityServices involve intangible elements of quality such as environments, customer service and customer experience.
Experience QualityThe quality of experiences in areas such as medicine, education, entertainment, events and services.
IT QualityThe quality aspects of information technology.
Data QualityThe technical quality of data.
Information QualityThe quality of data as it relates to people.
Quality of LifeThe health, happiness, security, prosperity and fulfillment of individuals and communities.
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