Prototyping | Designing experiments |
Agent of change | Intellectual curiosity |
Grit | Setting direction |
Narrative crafting | Listening with intent to understand |
Building trust | Building and leveraging social proof |
Persuasive writing | Winning debates |
Overcoming objections | Intelligent risk taking |
Generating ideas | Finding the good and potential in people |
Self-awareness | Self-monitoring |
Self-discipline | Initiative |
Emotional restraint | Embracing challenges and discomfort |
Self-control | Productive energy |
Dealing with ambiguity | Service recovery – turning around customer dissatisfaction |
Sidelining distractions | Triage – quickly prioritizing urgent work |
Developing metrics and measurements | Root cause analysis – looking for the deeper cause of problems |
Cutting costs | Dealing with constraints – delivering results with little time or budget |
Challenging assumptions | Building on the ideas of others |
Finding value in failure | Quick learner |
Determination | Taking ownership |
Commanding presence | Being genuine and direct |
Poise under pressure | Establishing credibility |
Challenging the status quo | Defeating resistance to change |
Setting high expectations for yourself and others | Delivering to commitments |
Delivering high quality work | Enthusiasm for your role / profession / industry |
Clearing issues | Making timely decisions in an environment of ambiguity and change |
Persuasive presentations | Visual storytelling |