The 25 ITIL Processes
posted by Anna Mar, December 26, 2011ITIL 2011 (v3) identifies 5 stages in the lifecycle of an IT service:
i.ITIL Service Strategy
ii. ITIL Service Design
iii. ITIL Service Transition
iv. ITIL Service Operation
v. ITIL Continual Service Improvement
Within each stage are service management processes (a total of 25):
Service Strategy
1. Strategy Management for IT Services2. Service Portfolio Management
3. Financial Management of IT Services
4. Demand Management
5. Business relationship management
Service Strategy
6. Design coordination7. Service Catalog
8. Service Level Management
9. Availability Management
10. Capacity Management
11. IT Service Continuity Management (ITSCM)
12. Information Security Management System
13. Supplier Management
Service Transition
14. Transition Planning and Support15. Change Management
16. Service Asset and Configuration Management
17. Release and Deployment Management
18. Service Validation and Testing
19. Change Evaluation
20. Knowledge Management
Service Operation
21. Event Management22. Incident Management
23. Request Fulfillment
24. Problem Management
25. Access Management
Other Processes
The following are listed as functions by ITIL (nonetheless, they are commonly referred to as processes):26. Service desk
27. Application management
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