There is something wrong with this model — customers have few responsibilities. They submit their orders and pay their bills ... beyond that you can't expect much from a customer.
Just Face It — Your Business is Lazy
Ask yourself a few questions about your business:1. Does the business publish goals and strategy and clearly communicate direction to IT?
2. Do executives understand the impact of their IT decisions?
3. Do business stakeholders provide diligent requirements?
4. Does the business provide feedback to published IT strategy and roadmaps?
The Problem
Organizations often view business as revenue and IT as cost. Business focus is often on short term revenue — so business staff are given few incentives to collaborate with IT.The Solution
Organizations struggling with a lack of business-IT alignment often tweak the organizational chart. Very few have taken the big jump: a completely integrated IT and business organization. This is an opportunity and I believe that the first organizations that get it right will be very successful.Tweet |
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