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John, Spacey. "What is the Service Recovery Paradox?" Simplicable, November 13 2016. Web.
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John, Spacey. "What is the Service Recovery Paradox?" Simplicable, November 13 2016. https://simplicable.com/en/service-recovery-paradox.

Harvard

John, Spacey. 2016. What is the Service Recovery Paradox? Simplicable, November 13. https://simplicable.com/en/service-recovery-paradox.

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