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John, Spacey. "16 Examples of SLAs." Simplicable, December 12 2016. Web.
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Retrieved from: https://simplicable.com/IT/service-level-agreement

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John, Spacey. "16 Examples of SLAs." Simplicable, December 12 2016. https://simplicable.com/IT/service-level-agreement.

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John, Spacey. 2016. 16 Examples of SLAs. Simplicable, December 12. https://simplicable.com/IT/service-level-agreement.

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