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Service Management Guide

 , updated on January 09, 2023
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Application Management

The common functions of application management.

Capacity Management

An overview of capacity management.

Configuration Management

A definition of configuration management with examples.

High Availability

A list of common high availability techniques.

IT Control Examples

An overview of IT controls with examples.

Service Level Agreement

A definition of service level agreement with a few examples.

Service Delivery

A definition of service delivery.
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