Service Management Guide
John Spacey, updated on January 09, 2023
Service management is the practice of wrapping technologies in services that are directed and controlled according to standard processes and practices. IT service management often revolves around a commitment to customers that is typically documented in a service level agreement. The following are common service management terms.
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The common functions of application management. An overview of capacity management. A definition of configuration management with examples.
A list of common high availability techniques. An overview of IT controls with examples. A definition of service level agreement with a few examples. A definition of service delivery.
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