Service Management Guide John Spacey, updated on
Service management is the practice of wrapping technologies in services that are directed and controlled according to standard processes and practices. IT service management often revolves around a commitment to customers that is typically documented in a service level agreement. The following are common service management terms.
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Application ManagementThe common functions of application management.Capacity ManagementAn overview of capacity management.Configuration ManagementA definition of configuration management with examples.
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